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Help centre

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For example: Baggage , Check-in

Nomad Club

  • Changes to Nomad Club Programme
  • Registration in the Nomad Club Programme
  • Membership card
  • Update profile
  • Elite Programs and Benefits
  • Award tickets
  • Award upgrade

Flight delay or cancellation

  • Seasonal or operational schedule changes
  • Flight Status

Tickets

  • Bookings and registration
  • Fares and fees
  • Payment methods
  • Booking management
  • Ticket replacement and refund

Baggage and hand luggage

  • Lost, Delayed or Damaged Baggage
  • Baggage rules and regulations
  • Hand luggage
  • Animal transportation
  • Dangerous goods

Additional services

  • MySEAT service
  • MyBAGGAGE service (extra baggage)
  • MyUPGRADE service (service class upgrade)
  • MyMAIL service
  • MyPress service
  • Air Astana e-voucher
  • Air Astana gift cards

Flight preparation

  • Board code of conduct
  • Flights with children and during pregnancy
  • Passengers with special needs

Flight Check In

  • Check-in rules
  • Online Check-In
  • Mobile boarding pass
  • Airport check-in

On-board experience

  • Business class
  • Sleeping economy class
  • Economy class
  • Onboard dining
  • In-Flight Entertainment

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