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Help centre

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For example: Baggage , Check-in

Flight delay or cancellation

  • Flight Status
  • Refund or rebooking

Tickets

  • Bookings and registration
  • Fares and fees
  • Payment methods
  • Booking management
  • Ticket replacement and refund

Baggage and hand luggage

  • Baggage rules and regulations
  • Hand luggage
  • Animal transportation
  • Dangerous goods

Flight preparation

  • Board code of conduct
  • Flights with children and during pregnancy
  • Passengers with special needs

Flight Check In

  • Check-in rules
  • Online Check-In
  • Mobile boarding pass
  • Airport check-in

On-board experience

  • Business class
  • Sleeping economy class
  • Premium Economy Class
  • Economy class
  • Onboard dining
  • In-Flight Entertainment

Additional services

  • MySEAT service
  • MyBAGGAGE service (extra baggage)
  • MyUPGRADE service (service class upgrade)
  • What is Meet & Greet?
  • Voluntary travel insurance for abroad
  • Air Astana Market online store
  • MyMAIL service
  • MyPress service
  • Air Astana e-voucher
  • Air Astana gift cards

Air Astana Secure

  • COVID-19

Helpful links

  • Book Flights
  • About baggage
  • Check-in Online
  • Special Services
  • Special Offers
  • Destinations
  • Flight Status

About Air Astana

  • About us
  • Careers
  • Advertising with Us
  • For Travel Agents
  • Link

Support

  • FAQs
  • Contacts

Newsletter

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