Passengers with special needs

The Personal Oxygen Concentrator (POC) is allowed to be carried with you. A request to carry a concentrator must be submitted no later than 24 hours before departure, regardless of whether the POC will be used on board or not.

No, a separate booking is made for the accompanying person at any Economy Class fare available.

With the purchase of the service 6 seats are issued in Economy Class. The airport charges are applicable only once. 

A children's discount of 50% of the fare can be applied. To clarify the cost of the ticket and the possibility of sending a passenger on a stretcher, you must send special request.  

Transportation to the cabin seat on board the aircraft is carried out on a passenger's stretcher. Air Astana provides its own stretcher on board and other type of stretchers is not permitted.

The transportation by ambulance to and from the airport of departure and arrival must be organized by the passengers/representatives up to the aircraft ramp.

Air Astana provides the opportunity to fly passengers who need to be transported in a lying position during the flight.

This service can only be applied for by contacting our own sales offices or send a special request.

Read more here

The list is available on our website. To confirm, please fill out this web form.

A free escort is available from the check-in desk to the seat in the cabin and on arrival to the meeting people or the arrival hall. Please let us know if this service is needed when booking your flight.

Passengers with disabilities are escorted on board first, and unloading takes place after all passengers. The seat in the cabin is manageable —the passenger flies using a standard seat.

There is no additional charge for the wheelchair from passengers and it is always carried free of charge, regardless of the passenger's baggage.

Yes, you can if you follow all the rules. For detailed information, please fill out this web form.

Yes, you can if you follow all the rules. For detailed information, please fill out this web form.

For detailed information, please fill out this web form at least 24 hours before departure. We will review your application and respond positively if the aircraft and wheelchair meet all requirements.

For us to prepare for quality care, please provide us with all necessary information at least 24 hours before your flight (72 hours if a stretcher is required).  To send a request for special assistance please fill out a necessary web form.

A wheelchair and a medical escort to the aircraft/in-cabin chairs (depending on the service selected) will be provided upon request at the check-in desk. The passenger is escorted to the arrival lounge and baggage claim upon arrival.

We offer a range of services to assist passengers with reduced mobility, please send a request for special assistance please fill out a necessary web form.