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  1. Air Astana Help Centre
  2. Flight preparation

Flight preparation

Board code of conduct

  • Can I bring e-cigarettes on a plane?
  • Can I smoke e-cigarettes on board?
  • Can I switch plane seats?
  • Can I take airline property off the plane?
  • Can I use electronic devices on board?
  • Do I have to fasten my seat belts?

Flights with children and during pregnancy

  • How far along in pregnancy do I need a doctor's note?
  • What discounts are available for children?
  • Can unaccompanied minors fly on connecting flights?
  • Can children fly abroad on their own?
  • How far in advance do I have to come to check in when sending an unaccompanied child?
  • Can unaccompanied minor fly alone on a plane?

Passengers with special needs

  • I need an Oxygen Concentrator (OC) onboard. How can I transport it?
  • Is a ticket discount available for an accompanying passenger on a stretcher?
  • How is the cost of a ticket calculated for a passenger on a stretcher?
  • Can I use my stretcher on board?
  • Does the airline provide ambulance transportation to the airport?
  • We need to carry a passenger in a supine position, what is needed for this?

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