Board code of conduct

Battery-powered portable electronic smoking devices, including electronic cigarettes, electronic cigars, electronic cigarillos, electronic pipes, personal vaporizers, and electronic nicotine delivery systems, must be carried in carry-on baggage only and be individually protected to prevent accidental activation.

E-cigarettes and vaporizers must be protected from accidental activation. In the case of international transportation, please specify the rules for importing and exporting electronic cigarettes to/from the country of departure in the airport border service. For example, all forms of electronic cigarettes and electronic nicotine delivery systems (ENDS), as required by the Ministry of Civil Aviation of the Republic of India, are completely prohibited for carriage by passengers in all types of baggage, including hand baggage, as well as for carriage as cargo.

No, smoking all types of cigarettes is prohibited on Air Astana flights. Significant monetary fines will be imposed for violations of the smoking ban. Violation of the smoking ban is punishable according to the legislation of the Republic of Kazakhstan.

No, we urge passengers to take their seats according to the boarding pass.

Laptops, video cameras, and players must not be used during taxiing, take-off, and landing.

Mobile phones and smartphones must be switched off immediately after the doors are closed and remain switched off throughout the entire flight, or be set to "Flight" mode. 

Radios, portable televisions, remote-controlled toys, and external batteries for smartphones (power banks) must not be used at any time while on board.

To ensure flight safety, it is strictly prohibited to use or charge power banks on board. Please keep power banks and electronic cigarettes under supervision throughout the entire flight.
If you notice signs such as overheating, smoke, or an unusual odor, immediately inform a flight attendant.

Yes, it is mandatory to fasten your seat belts. If a passenger refuses to fasten his/her seat belt, Air Astana staff has the right to refuse to carry the passenger to the final destination.

Suppose you create uncomfortable conditions for the other passengers and hinder the crew's work. In that case, the airline has the right to refer the passenger to law enforcement authorities and to limit the possibility of further use of the passenger services of the carrier.