MySEAT service

MySEAT service allows to book seats with additional comfort (extra legroom and/or location closer to the exit; for more information, check out the seat maps). 

After purchase, the MySEAT can be rebooked for free to another date or changed to another available paid seat, as long as the route is not changed.

The MySEAT is non-refundable. Route changes or refunds are not allowed, even if there are no available seats when voluntarily changed.

Chargeable MySEAT is only available on flights operated by Air Astana.

Reservation of 1st, 2nd, and emergency exit row seats (except 41st row) in Economy Class are not available on flights Almaty - London - Almaty and Astana - Frankfurt - Astana when Economy Sleeper is offered.

Unaccompanied Minors cannot book chargeable seats.

MySEAT can be changed for operational, safety or security reasons, even after the boarding. Air Astana will endeavor to seat you in a suitable alternative seat. Our crew will look for row with the same characteristic as has been booked before.

MySEAT is not transferable to any other passengers.

Passengers travelling with animals cannot be seated on the 1st and Emergence exit rows.

Nomad Club Diamond and Gold members can book MySEAT seats for free. 

Once purchased, MySEAT premium seats can be rebooked free of charge to another date or changed to another available paid seat, provided the itinerary does not change. MySEAT is non-refundable even if there are no seats available if you voluntarily change your departure date. Read more about the service by following the link.

MySEAT is non-refundable according to the service rules:
- in case of a cancellation or change of the ticket;
- change of the seat during online check-in;
- upgrade of the class of service;
- non-compliance with aviation security requirements (the passenger familiarizes and agrees with aviation security requirements when paying for MySEAT);
- passenger's non-appearance on board due to lateness, non-compliance with migration and other requirements.

MySEAT seats depend on direction and board type. In most cases, MySEAT are 1st row of Business Class, as well as 2nd and 4th rows of Business Class aboard the Airbus A321neo LR; 1st and 2nd rows of Economy Class and seats in the Emergency Rows, but there are exceptions.

Prices start from 9 0000 tenge within Kazakhstan and from 16 US dollars for international flights. The amount depends on the route, aircraft type, and seat. Paid MySEAT seats can be purchased using Gift Cards at Air Astana offices within the Republic of Kazakhstan.

The MySeat service can be booked on the official website of Air Astana, when booking a ticket or later via "Manage My Booking" or 36 hours before departure at online check-in, through any Air Astana sales office and booking and information center, or at the agency that has booked your trip. 

MySEAT seat is available only on flights operated by Air Astana.

Passengers who are not eligible to book an emergency exit seat with MySEAT:

- Persons who are not physically and mentally able to open an emergency exit door;

- Children and teenagers (2-18 years old), including unaccompanied minors;

- Passengers with infants and/or children;

- Passengers with pet animals;

- Passengers whose physical size would prevent them from being able to move quickly;

- Passengers who might not comprehend instructions given in English, Russian, or Kazakh due to language difficulties;

- Senior passengers;

- Pregnant women;

- Passengers requiring an extension seat belt;

- Passengers with special needs.

Emergency exit seats will only be available if a passenger meets the safety requirements. The passenger who occupies an emergency exit row seat should be in full fitness (from 18 to 60 years old) and able to understand printed and verbal instructions given in English, Russian, or Kazakh.

The final decision regarding passenger seating in emergency exit rows rests with the airline staff operating the flight.

Onboard staff will verify passengers' compliance with safety requirements agreed upon during exit row seat reservations. Failure to meet these requirements may result in reassignment without a refund.

Members of the Nomad Club loyalty program at Diamond and Gold levels can book MySEAT seats for free. MySEAT can also be purchased online using frequent flyer points from the Nomad Club rewards program.