Passengers who are not eligible to book an emergency exit seat with MySEAT:
- Persons who are not physically and mentally able to open an emergency exit door;
- Children and teenagers (2-18 years old), including unaccompanied minors;
- Passengers with infants and/or children;
- Passengers with pet animals;
- Passengers whose physical size would prevent them from being able to move quickly;
- Passengers who might not comprehend instructions given in English, Russian, or Kazakh due to language difficulties;
- Senior passengers;
- Pregnant women;
- Passengers requiring an extension seat belt;
- Passengers with special needs.
Emergency exit seats will only be available if a passenger meets the safety requirements. The passenger who occupies an emergency exit row seat should be in full fitness (from 18 to 60 years old) and able to understand printed and verbal instructions given in English, Russian, or Kazakh.
The final decision regarding passenger seating in emergency exit rows rests with the airline staff operating the flight.
Onboard staff will verify passengers' compliance with safety requirements agreed upon during exit row seat reservations. Failure to meet these requirements may result in reassignment without a refund.