Tickets
Bookings and registration
- Booking rail transport in Germany
- Can I book a plane ticket for a kid after adult tickets have already been booked?
- Can I change the passenger on the ticket?
- Can I redeem a reservation on the website that I booked through the Booking and Information Center?
- Do I have to print out my ticket before I fly out?
- Expiration date of AccesRail coupons for rail travel
Fares and fees
- Do I have to pay the service fee again when rebooking a ticket for another date?
- Do pensioners get discount on flights? How can I buy a ticket?
- Do students get discounts on flight? How can I buy a ticket?
- How can I buy a ticket for a WWII veteran?
- How can I buy a ticket without a service charge?
- How do I decipher the YQ charge on the ticket?
Payment methods
- What payment methods are available on Air Astana?
- What are the payment options available through call centre, WhatsApp, online consultant?
- What payment methods are available at the sales offices?
- What should I do if an error occurs during payment?
- I've been charged twice. How do I get it back?
- How can I buy a ticket on credit with Halyk Bank?
Booking management
- Can I change the passenger on a ticket?
- How can I change my ticket?
- How do I get my official confirmation of Air Astana flights?
- How can I account for the business trip?
- If I buy a ticket with my ID card, can I leave with my passport or vice versa?
- What if at the time of departure the passport on which the ticket was purchased expires or expired during my trip?