Tickets
Payment methods
- What payment methods are available on Air Astana?
- What are the payment options available through call centre, WhatsApp, online consultant?
- What payment methods are available at the sales offices?
- What should I do if an error occurs during payment?
- I've been charged twice. How do I get it back?
- How can I buy a ticket on credit with Halyk Bank?
Booking management
- Can I change the passenger on a ticket?
- How can I change my ticket?
- How do I get my official confirmation of Air Astana flights?
- What documents are required for a business trip expense report?
- If I buy a ticket with my ID card, can I leave with my passport or vice versa?
- What should I do if the passport used for ticket purchase expires before or during my travel?