Bookings and registration

Booking an air ticket is possible by contacting the Call Centre of airline, WhatsApp consultants, at the ticketing offices (contacts and addresses) and travel agencies. On the website and at the mobile application pre-booking without ticket issuance is not carried out.

The validity of the Booking depends on the date of departure, destination, and fare. Please provide the correct cell phone number because, after booking, you will be automatically sent an SMS with the date and time of cancellation of your Booking.

This limitation exists because children are not allowed to travel without an accompanying adult. If you wish to send your child under the supervision of an airline employee, please contact:

• The airline's representative office.
• Sales offices.
• Online chat on our website or WhatsApp consultants.
• The Call Centre.

You can find contact details and office addresses via the direct link on our website.

If your payment was successful but you haven’t received your tickets, please follow these steps:

1. Check your email’s Spam or Junk folder.
2. If there are no tickets, you can:
   • Visit one of our sales offices.
   • Contact us via WhatsApp.
   • Contact us via Call Centre.

We’ll help resend your tickets to your email. You can find contact details here.

Please contact the sales offices, WhatsApp chat, or Сall Centre to purchase a ticket for child (contacts and addresses). Our agents will issue a ticket for the child and make a note of the accompanying adult passenger.

Printing out the ticket is unnecessary because all the data is stored electronically. To check-in for a flight, all you need is an identity document.

It is not possible to change the passenger in the booking and in the issued ticket. It is necessary to issue a refund of the ticket according to the rules of the selected fare and issue a new ticket for another passenger.

No, however, you can pay remotely by WhatsApp online sales channel or through ticketing offices (contacts and addresses).

An invoice is not available for electronic airline ticket. For reporting to the accounting department it is necessary to keep your boarding pass, electronic ticket printout and a document confirming the fact of payment (fiscal receipt, bank card transaction statement, payment order). In case you don't have one of the above mentioned documents, you can apply for a flight confirmation certificate on our website  for reporting to the accounting department as a confirmation from the airline. On the home page, open the "Reservations & Management" tab - "Confirmation Statements" - "Ticket Status Confirmation Statement" or follow the direct link. Help will be available only after 3 days from the date of departure or ticket refund.

If you need a receipt for the purchase or refund of a ticket, you can upload it via a direct link.

A fiscal receipt will be available for ticket purchases on airastana.com or in the app, as well as for payment via payment link and at the airport check-in desk. To generate a fiscal receipt, you will need to enter your last name as it appears on the ticket and your reservation number.

A fiscal receipt will be available on the third day after purchase or refund of an airline ticket.

The final ticket price is determined at the time of payment. Holding a reservation does not guarantee a fixed ticket price. The cost may vary depending on currency fluctuations, fare levels, or airport fees in effect at the time of ticket issuance.

If there are no available seats for a selected flight, you may join the waiting list.
Should any booked seats be cancelled by other passengers, the newly available seat will be automatically offered to passengers on the waiting list.

If your booking is confirmed from the waiting list, an SMS notification will be sent to the mobile number provided during the booking process, including the time period during which the ticket must be purchased. If a seat is not confirmed, no notification will be sent, and your place on the waiting list will be automatically cancelled one hour before the scheduled departure.

To join the waiting list, please contact us. Contacts are available on the airline's website via a direct link.

Air Astana charges only the amount displayed on the screen at the time of payment. No additional exchange rates, foreign currency fees, or service charges are applied by the airline.

However, your bank or payment system might:

• Apply its own exchange rate.
• Charge extra fees for foreign currency transactions.
• Enforce specific conditions for such payments.

To avoid unexpected charges, check with your bank about their exchange rates and fees before completing your payment.

By clicking "Pay," you acknowledge that you have been informed about this. Air Astana is not responsible for any extra charges imposed by your bank or payment system.

The airline's Human Resources Department does not accept emailed or hard-copy resumes. For a list of active job openings, please access our corporate website.

Under the terms of a special agreement with AccesRail, the airline can offer an additional service - booking rail transportation. The ticket can only be issued in combination with an Air Astana flight.
1) Astana - Frankfurt - Germany railway stations - Frankfurt - Astana
2) Atyrau - Amsterdam - German railway stations - Amsterdam - Atyrau
3) Astana - Istanbul - Brussels/Zurich* - German railway stations - Brussels/Zurich* - Istanbul - Astana
4) Astana - Frankfurt - Brussels/Zurich* - German railway stations - Brussels/Zurich* - Frankfurt - Astana
5) Astana - Almaty/Aktau - London - Brussels/Zurich* - German railway stations - Brussels/Zurich* - London - Almaty/Aktau - Astana
*Flights:
-from Istanbul to Brussels/Zurich are operated by Turkish Airlines
-from Frankfurt to Brussels/Zurich are operated by Lufthansa Airlines
-from London to Brussels/Zurich operated by British Airways

Coupons on an airline ticket for transportation by train are not valid:

• on car-shuttle services, special trains, Thalys and Cisalpino trains;
• for trips within the range of public urban transport (when the arrival destination is within the fare zone of public transport);
• on fare-based urban public transportation services (streetcar, buses, trolleybuses, electric trains, metro);
• for travel on lines shared with maritime transportation.

Coupons in the airline ticket for rail transportation are valid for:
• travel from/to the airport to/from the railway station or city center;
• public transportation between the railway station and the airport if there is no railway connection.

Rail coupons are valid:
• on the day of arrival and the next day when flying to your destination;
• on the day before departure and on the day of departure for return flights.

Registration (opens 72 hours before departure) must be completed online or at the terminals (Frankfurt, Dusseldorf airports and main stations in Germany) by entering your last name, first name and reservation or ticket number on the website using two links:

First link

Second link

All flight segments (flight coupons) must be used in the order they appear on the ticket.

If the sequence of coupons in your ticket is broken, you will not be allowed to continue your journey. Additionally, any unused coupon cannot be exchanged or refunded, regardless of the passenger type (including infant tickets).