Bookings and registration

Under the terms of a special agreement with AccesRail, the airline can offer an additional service - booking rail transportation. The ticket can only be issued in combination with an Air Astana flight.
1) Astana - Frankfurt - Germany railway stations - Frankfurt - Astana
2) Atyrau - Amsterdam - German railway stations - Amsterdam - Atyrau
3) Astana - Istanbul - Brussels/Zurich* - German railway stations - Brussels/Zurich* - Istanbul - Astana
4) Astana - Frankfurt - Brussels/Zurich* - German railway stations - Brussels/Zurich* - Frankfurt - Astana
5) Astana - Almaty/Aktau - London - Brussels/Zurich* - German railway stations - Brussels/Zurich* - London - Almaty/Aktau - Astana
*Flights:
-from Istanbul to Brussels/Zurich are operated by Turkish Airlines
-from Frankfurt to Brussels/Zurich are operated by Lufthansa Airlines
-from London to Brussels/Zurich operated by British Airways

Coupons on an airline ticket for transportation by train are not valid:

• on car-shuttle services, special trains, Thalys and Cisalpino trains;
• for trips within the range of public urban transport (when the arrival destination is within the fare zone of public transport);
• on fare-based urban public transportation services (streetcar, buses, trolleybuses, electric trains, metro);
• for travel on lines shared with maritime transportation.

Please contact the sales offices, WhatsApp advisors, or the Information and Booking Center to purchase a ticket for child (contacts and addresses). Our staff will issue a ticket for the child and make a note of the accompanying adult passenger.

It is not possible to change the passenger in the booking and in the issued ticket. It is necessary to issue a refund of the ticket according to the rules of the selected fare and issue a new ticket for another passenger.

No, however, you can pay remotely by WhatsApp online sales channel or through ticketing offices (contacts and addresses).

Printing out the ticket is unnecessary because all the data is stored electronically. To check-in for a flight, all you need is an identity document.

Rail coupons are valid:
• on the day of arrival and the next day when flying to your destination;
• on the day before departure and on the day of departure for return flights.

Registration (opens 72 hours before departure) must be completed online or at the terminals (Frankfurt, Dusseldorf airports and main stations in Germany) by entering your last name, first name and reservation or ticket number on the website using two links:

First link

Second link

If you need a receipt for the purchase or refund of a ticket, you can upload it via a direct link.

A fiscal receipt will be available for ticket purchases on airastana.com or in the app, as well as for payment via payment link and at the airport check in desk. To generate a fiscal receipt, you will need to enter your last name as it appears on the ticket and your reservation number.

A fiscal receipt will be available on third day after purchase or refund of an airline ticket.

Coupons in the airline ticket for rail transportation are valid for:
• travel from/to the airport to/from the railway station or city center;
• public transportation between the railway station and the airport if there is no railway connection.

The airline's Human Resources Department does not accept emailed or hard-copy resumes. For a list of active job openings, please access our corporate website.

The validity of the Booking depends on the date of departure, destination, and fare. Please provide the correct cell phone number because, after the processing by the program, you will be sent an SMS with the date and time of cancellation of your Booking.

This restriction is because a child cannot fly unaccompanied. If you wish to send your child under the supervision of an airline employee, please contact:

• The airline's representative office.
• Sales offices.
• Online chat on our website or WhatsApp consultants.
• The Call Centre.

You can find contact details and office addresses via the direct link on our website.

An invoice is not available for electronic airline ticket. For reporting to the accounting department it is necessary to keep your boarding pass, electronic ticket printout and a document confirming the fact of payment (fiscal receipt, bank card transaction statement, payment order). In case you don't have one of the above mentioned documents, you can apply for a flight confirmation certificate on our website  for reporting to the accounting department as a confirmation from the airline. On the home page, open the "Reservations & Management" tab - "Confirmation Statements" - "Ticket Status Confirmation Statement" or follow the direct link. Help will be available only after 3 days from the date of departure or ticket refund.

If there are no seats available for a flight, it is possible to join a waiting list. In case of cancellation of tickets by other passengers - the available seat on the flight is sent to the system to confirm bookings from waiting list.
In case a seat is confirmed from the waiting list - an SMS message will be sent to mobile phone indicated in the booking about time of buyout. If the seat is not confirmed,  notification will not be sent and the waiting list will be automatically cancelled one hour before departure.

You can get on the waiting list by contacting us, contacts are available on the website airastana.com or by direct link.

Booking an air ticket is possible by contacting the Call Centre, WhatsApp consultants, at the ticketing offices (contacts and addresses) and travel agencies. On the website and at the mobile application prebooking without ticket issuance is not carried out.

Having a reservation does not guarantee the fixing of the indicated price for future dates, as when the same route is charged on subsequent days, the cost of transportation may vary depending on the exchange rate, increase or decrease in the level of fare or airport charges applicable on the day of ticket issuance.

If your payment was successful but you haven’t received your tickets, please follow these steps:

1. Check your email’s Spam or Junk folder.
2. If the tickets aren’t there, you can:
   • Visit one of our sales offices.
   • Contact us via the chat on our website.
   • Call Centre.

We’ll help resend your tickets to your email. You can find contact details here.

Air Astana charges only the amount displayed on the screen at the time of payment. No additional exchange rates, foreign currency fees, or service charges are applied by the airline.

However, your bank or payment system might:

• Apply its own exchange rate.
• Charge extra fees for foreign currency transactions.
• Enforce specific conditions for such payments.

To avoid unexpected charges, check with your bank about their exchange rates and fees before completing your payment.

By clicking "Pay," you acknowledge that you have been informed about this. Air Astana is not responsible for any extra charges imposed by your bank or payment system.