Payment methods

  • What payment methods are available on airastana.com?

    You can pay for your ticket on the company's website in the following ways:
    - with the bank's payment card;
    - online loan ("Halyk Bank - Travel Now - Pay Later");
    - Kaspi Gold & Kaspi Kredit;
    - China Union Pay;
    - PayPal (available when selecting the following regions: Global, United Kingdom, Netherlands, Turkey, Germany, UAE, Korea).

  • What are the payment options available through call centre, WhatsApp, online consultant?

    If you have booked a ticket by calling the airline's call center you can pay for the ticket by one of the listed methods:
    - via Halyk Homebank app or www.Homebank.kz;
    - via Kaspi app;
    - by any payment card, via a link sent to you by the agent;
    Via WhatsApp or online consultant at help.airatsna.com, payment is only accepted via payment link.

  • What payment methods are available at the sales offices?

    At sales offices you can pay by card, cash or QR (Halyk or Kaspi).
    There are also contactless payment systems (apps):
    • Apple Pay
    • Google Pay
    • Android Pay
    • Garmin Pay
    • Samsung Pay

  • What should I do if an error occurs during payment?

    If an error occurs during the booking or payment process on our website, please try the following:
    - check via your bank's application whether the card you want to pay with is available for internet transactions;
    - make sure you have enough money on your card for the transaction;
    - try to change the internet browser you are using to open the website page (Internet Explorer, Google Chrome, Opera, Microsoft Edge, Firefox, etc.);
    - check that the data entered is correct;
    - check for 3D secure code on the card.

  • I've been charged twice. How do I get it back?

    To verify the details of the withdrawal, please send a request by clicking on the link. It is necessary to specify in the request the surname and name of the cardholder, as well as the first 6 digits and the last 4 digits of the card from which the payment was withdrawn. Your request will be referred to the appropriate department to clarify the details of the unnecessary charge.

  • How can I buy a ticket on credit with Halyk Bank?

    • You can book tickets on our official website or Air Astana mobile app. Booking is valid within 1 hour of receiving your order number;
    • Get your airline ticket order number;
    • Go to the Halyk Homebank application for further processing;
    • Enter the airline ticket order number in the "Enter order number" field;
    • Check the booked ticket details, select the credit period and click "Next";
    • Read the loan documents and sign the documents using the EDS issued by the Bank;
    • After the loan is processed, airline tickets will be sent to your email address.
  • How can I pay for firearms transportation?

    Prior approval and payment are required to transport weapons and ammunition. You can find the fares and conditions of transportation here.

  • How can I pay for the transportation of sports equipment?

    Transportation of sports equipment requires prior approval and additional payment at the airport for baggage drop-off.
    You must send a request 24 hours before departure to your travel agency or fill out this web form. The fares are published here.

  • How can I pay for a selected seat?

    Please contact your city's call center, WhatsApp, Live Chat or sales office. You can find the address here. Payment is made upon check-in at the airport. You can also pay for seats at online check-in and the airport.

  • How can I buy an extra piece of baggage?

    Please contact your city's call center, WhatsApp, Live Chat or sales office. You can find the address here. Payment is made upon check-in at the airport.


    If you need more time to arrange for extra baggage in advance, you can pay at the airport. Please note - the cost of excess baggage is higher before departure.

  • How to buy a ticket for a child?

    Please contact the call center, WhatsApp/Live Chat consultant or sales office in your city. You can find the address here.

  • I received a voucher, how can I use it?

    You can only use the electronic voucher on the airline's official website to pay for an upcoming flight or additional services (MySEAT, MyBAGGAGE, Meet and Greet). At the moment of payment, select "Activate Voucher" and fill in all necessary fields.

  • I have a certificate. How does it work?

    To apply for a paper certificate, you need to contact the airline's sales office in your city, and you can find the address by following this link

  • I have a Gift Card. How can I buy a ticket?

    You need to apply in person to the airline's sales office in your city. You can find the address by clicking here

  • How can I pay for my ticket?

    You can pay for your Booking:

    • by calling the Booking and Information center on the phone: + 7 (727) 244 44 77, +77027024477;
    • by applying to online chat on the website or Air Astana mobile app in the Account - Help - Online Assistant section;
    • at the airline's sales office in your city. You can specify the address by following this link;
    • by writing to a WhatsApp consultant at +7 702 702 0074;
    • by transfer, having booked your itinerary via the Booking and information center and send your organization's Booking number and details to payments@help.airastana.com;
    • In applications Halyk, Kaspi with booking in the call center.

    You can also book and pay for your ticket on our website and, if necessary, pay with credit from Halyk, Kaspi banks.