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For example: Baggage , Check-in

How do I issue a ticket refund?

If the ticket was purchased on Air Astana website or mobile application, then on the main page you need to open the tab "Book and manage" - "Online refund".
You can also follow the direct link.
On the website you need to enter your booking number, the last 4 digits of the card from which the payment was made, date of purchase, e-mail address, contact person and ticket number. If there are several passengers in the booking, ticket numbers and refund amounts for each passenger will be displayed. If the ticket was purchased on a third-party website, you will need to contact the place of purchase for a refund.

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