Award tickets

  • Awards Availability

    There are no blackout dates for Nomad Club awards. Awards seats will be available on all flights, however Air Astana reserves the right to limit availability of seats for flight or upgrade awards on all flights and in all classes of service. Seats may still be available for sale, but not available for Nomad Club redemption. Members are advised to book well in advance for popular destinations and/or for peak season travel.

  • I want to change my flight date, how much does it cost to rebook?

    Any change must be made at least 3 days prior to departure for international flights and 1 day prior to departure for domestic flights.

    Flight date changes on a award ticket can be made once without penalty if there are available seats in the authorized booking classes and if the deadline for applying for rebooking is met. All subsequent changes can only be made upon payment of a penalty of 3,000 points or 15,000 KZT from the participant's account. 

    To change the travel date, you must contact the Booking and Information Center, WhatsApp consultants, as well as your own sales offices (contacts and addresses) or a Help Center at least 3 business days before departure.

  • Can I buy a ticket for points for my child, mom, wife, etc.?

    You can issue an Award ticket at the expense of your own points to a third party online on the airline's website.

    When you register an Award ticket through your account, you must enter the details of the passenger who will make the flight.

     

  • What is the baggage allowance for an Award ticket in business class?

    The baggage allowance is determined according to your purchased ticket.

    The weight of one piece of luggage varies according to the class of ticket booking:

    Business class – 2 pieces of luggage up to 32 kg each
    Economy sleeper – 2 pieces of luggage up to 23 kg each

    The total size of each individual piece of luggage (length + width + height) should not exceed 158 cm. Transportation of baggage, the dimensions of which exceed this norm, is subject to prior confirmation and payment according to published tariffs.

  • The lowest number of points required for award tickets?

    The minimum number of points for an award ticket is 10,000 points. You can find out the number of points needed for redemption by the following link.

  • I want to issue an award ticket. How to do it?

    Members who have enough points can redeem them for Nomad Club rewards. You can get an award ticket or an upgrade.

    According to the rules of the program, you can issue an award ticket for points, but in addition to this, you must pay airport fees.

    You can issue an award ticket online, on the company's website - Nomad Club - Account overview - Manage points - Get an award ticket.