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The Nomad Club Support is available at +7 727 244 55 30 on working days from Monday to Friday between 8.00 am and 5.00 pm.

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**Reservations Changes** Any change must be made at least 3 days prior to flight departure for international flights and 1 day prior to flight on domestic flights. The first rebooking before departure is free of charge. All subsequent rebooking with a penalty of 15,000 KZT, or 3,000 points. In case of no-show rebooking is not permitted. **Cancellation** Before departure - wholly unused flight: points can be re-deposited with a deduction of 5000 points when applying at least 3 days prior to flight departure for international flights and 1 day prior to flight on domestic flights. After departure - for partially used or expired tickets: points cannot be re-deposited. **No Show** If you do not turn up for a confirmed reservation, a refund or change of the departure date will not be applied. The date of travel for a partially used ticket with an expired date of travel cannot be changed and the ticket cannot be refunded. For rebooking of your ticket, please contact Air Astana Call Centre: Contact in Almaty: +7 (727) 244 44 77 Contact in Astana: +7 (717) 2 58 44 77 Working Hours: Mo.-Su., 08:00 – 20:00

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