MyUPGRADE service (service class upgrade)

MyUPGRADE allows Economy Class passengers with booked and redeemed tickets to make a bid to upgrade their tickets to Business Class.  

Passengers must have confirmed and issued Air Astana economy class tickets. The ticket number must begin with 465. Certain ticket types are not eligible for the program, including:
- Nomad Club Award and Prize tickets
- Tickets that have already been upgraded using Nomad Club points
- Award Winners
- Airline Personnel

Passengers who book tickets online at www.airastana.com will receive an email before departure. The email will be sent to the address provided during the online booking. E-mails are sent to all individuals, so if a Booking was made for more than one passenger at a time, the owner of the e-mail address would receive multiple e-mails for each passenger in the group. Pre-departure emails are sent only to passengers with bookings on eligible flights and dates, and only if enough seats are available.

No, not all flights operated by Air Astana are part of the MyUPGRADE program. However, the flights chosen to participate in the program will change from time to time, depending on expected demand.  Use the promotional page to check if the flight you booked on the date you booked is participating in the program.

Each flight in your booking can participate in the MyUPGRADE program either individually or together with the others. To do so, please select the flights for which you wish to place a bid. Some flights may not be eligible for participation due to load factors or other airline policies. You can check the eligibility of your flights by following the provided link.

No, this program is only valid for flights operated by Air Astana.

Yes, the system has an initial minimum and maximum bid amount for each flight segment. It will not accept an offer below and above the set maximum.

This indicator shows how firm your offer is and the likelihood that your request will be accepted. The higher your offer, the more likely your offer will be accepted. Placing a bid through the MyUpgrade program does not guarantee an upgrade of class of service.

Yes, you can make different offers for each participating segment of your trip.

Yes, you can change the amount any time before the check-in is closed and only if your bid has yet to be accepted. Follow the link you received in the original email before your flight, or log in through the promotional page to change your offer.

Yes, you can cancel your offer any time before check-in is closed and only if your bid has yet to be accepted. Offers can be canceled through a link received in an email sent before departure or through the promotional page.

After canceling the original offer, you can make a new offer using the links in the initial email sent before departure or through the promotional page.

After you make an offer, you will receive an email from Air Astana before your flight telling you whether or not your bid was successful.  If successful, your credit card will be charged, and you will receive a new e-ticket with a flight in a higher class.  If you are not selected, your credit card will not be charged, and you will fly on your existing ticket.

You must provide your credit card information when you make your offer. Your card will only be charged the amount you specified in the offer once you have received a confirmation email from Air Astana.  If you are not selected, your credit card will not be charged.

You must cancel your current offer before the deadline, that is before check-in is closed for this flight. You will receive an email confirming the cancellation of your offer. You can only make a new offer with your preferred credit card information. If your offer is successfully accepted, but the upgrade has not been made due to a lack of funds on the card or other issues with your credit card transfer, you will receive an email with a link to provide your new credit card information.

No, if your offer was not successful, you will not be able to make a second offer for that flight and date.  To increase your chances of an upgrade, make your initial offer as high as possible.

Yes, you can choose your preferred location during the online check-in process on the website or during check-in at the airport. In cases of flight type change or operational change of the flight schedule, the availability of the selected seat is not guaranteed.

A ticket upgraded to business class will be subject to the same fare rules applied to the initially purchased economy class ticket. This means that the regulations on date changes, cancellation penalties, and validity remain the same as for the initially purchased ticket.

The refund or date change penalty will be applied in accordance with the fare rules selected for the original airline ticket.  The money paid for the upgrade is non-refundable.

Business Class passengers can enjoy a host of additional privileges, including the following:- Enhanced seat comfort: 
- wider seats and greater seat spacing;
- reclining seat-beds (1) and reclining seat-beds (2) - maximum comfort at the touch of a button - individual entertainment system (3);
- first-class cuisine and drinks for business-class passengers
- access to business class lounges on international flights;
- increased free baggage allowance of up to 30 kg
- priority boarding and deplaning;
- priority on the baggage claim.

1. Horizontal reclining seats are available on Boeing 767-300ER and Airbus A321LR aircrafts.       

2. The service is available for flights longer than three hours.

Children (2 to 11 years old) and infants (under 2 years old) can participate in the program on the same basis as adults. Infants with no allocated seats are accepted for transportation free of charge.

On certain flights, you can place an additional bid for a sleeper seat in economy class. Your bid for a sleeper economy seat will only be considered if your business class bid is unsuccessful.