Economy class

All passengers can purchase additional baggage in advance or at the airport check-in counter.

The “Additional Baggage” service can be arranged in advance:

• on the airline’s website during ticket booking;

• at the Air Astana Call Centre or at a local sales office;

• in the “Manage Booking” section on the official Air Astana website or mobile app;

• through a travel agency.

When purchasing additional baggage more than 36 hours before departure, a 30% discount applies.
If purchased less than 36 hours before the flight, the standard airport rate is charged.

More detailed information on baggage allowances and rates is available via this link.

Travel kits are available in economy class only on international flights over 3 hours.

Members shall receive a fixed number of miles and points for each flown one-way segment, depending on the fare cost shown on the ticket

In the Nomad Club loyalty programme, for domestic flights within Zone-1* and Zone-2**, members shall receive fifteen (15) points and miles for every 1,000 KZT spent. For flights between Zone-1 and Zone-2, members shall earn twenty (20) points and miles per 1,000 KZT spent. International flights shall earn three (3) points per one USD spent. There is a maximum cap of 3,000 points and miles for domestic flights and 5,000 points and miles for international flights, meaning members cannot exceed these limits per flight. 

You can find more details about points accrual here.

If you would like to choose specific seats for greater flight comfort, you can use the paid service MySEAT. Read more about MySEAT here.

Whether you are traveling in Business Class or Economy Class, you will enjoy healthy, delicious meals beautifully presented onboard. The menu depends on the duration of the flight. You will be offered cold and hot drinks and sandwiches on short flights. On flights longer than 3 hours, you will be offered a hot meal, hot and cold drinks.

If you have specific dietary preferences, you can request special meals free of charge no later than 24 hours before departure. You may place your request through the Call Centre by phone, via WhatsApp, at your local sales office, or online through the “Manage My Booking” section on the Air Astana website or mobile app. You may also submit a request directly.

Please note that the availability of special meals may vary depending on the route.

The MyCHOICE fare family allows you to select the fare that best suits your preferences.

Information about fares and fare rules is available via the link.

Whether you are traveling in Business Class or Economy Class, you will enjoy healthy, delicious meals beautifully presented onboard. The menu depends on the duration of the flight. You will be offered cold and hot drinks and sandwiches on short flights. On flights longer than 3 hours, you will be offered a hot meal, hot and cold drinks.

If you have specific dietary preferences, you can request special meals free of charge no later than 24 hours before departure. You may place your request through the Call Centre by phone, via WhatsApp, at your local sales office, or online through the “Manage My Booking” section on the Air Astana website or mobile app. You may also submit a request directly.

Please note that the availability of special meals may vary depending on the route.

Air Astana Call Centre (24 hours a day)

Almaty: +7 (727) 244 44 77, +7 702 702 44 77

Astana: +7 (717) 258 44 77, +7 705 927 44 77

Online (24 hours a day)

WhatsApp at +7 702 702 00 74

You can rebook your flight date or make a refund depending on rules chosen fare. You can read more about our fare rules here.

Basic

• No business lounge access
• Non-refundable
• Rebooking fee
• No Baggage
• Cabin baggage - 8 kg

Classic

• Without Business Lounge access
• Refund ticket with a penalty
• Rebooking fee
• Baggage - 1PC up to 23 kg
• hand baggage - 8 kg

Plus

• No Business Lounge access
• Full refund
• Free rebooking
• Baggage - 2PC up to 23 kg
• hand baggage - 8 kg

Read more details about fees here.

Our MyCHOICE fare families offer a variety of rates. It includes the Basic with baggage-free fare.

Information on fare rules is available via the link.

Economy class passengers can carry one piece of hand baggage not larger than 56 x 45 x 25 cm and weighing no more than 8 kg. 

Information on carry-on Baggage Allowance is available via the link.

Depending on the fare, economy class passengers can carry 1 to 2 pieces of baggage weighing no more than 23 kilograms each free of charge. Read more about baggage allowance here.

You can also purchase additional baggage or calculate the cost of excess baggage (up to the maximum permitted weight of 32 kg). More information is available via the link.

Baggage over 32 kg is not accepted — in such cases, please contact Air Astana Cargo.