Yes, some seats on board are available for free booking. If you want to book seats with a more comfortable layout and more legroom, you can use MySEAT service and book a comfortable seat from 9900 tenge on all Air Astana destinations. Read more about this service here.
Business class
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Can I choose my desired seat on board free of charge with a Business Class ticket?
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Can I rebook or return a Business Class ticket for free?
It depends on what fare you purchased your ticket at. You can read more about our fares by following this link.
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How much hand baggage can I take if I'm flying Business Class?
You can carry 2 bags no larger than 56 x 45 x 25 cm and weighing no more than 8 kg.
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What assistance will be provided in Business Class to a passenger in a wheelchair?
Regardless of what class a passenger who uses a wheelchair travels in, they will receive maximum assistance from the flight attendants. Different diagnoses of passengers imply various services. Communication is provided through accompanying persons or directly. In any case, passengers in a wheelchair are under exceptional control on the flight.
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How much baggage can I take with a Business Class ticket?
Allowed baggage allowance for business class is 2 pieces up to 32 kg each.
If you are a Nomad Club member, you have additional baggage allowance privileges depending on your membership level:- Diamond level: Business class - 2 seats * 32 kg
- Gold Level: Business class - 2 seats * 32 kg
- Silver level: Business class - 1 seat * 32 kg
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What services are offered in business lounges?
It depends on the airport, but usually, the set of services is about this: Wi-Fi, snacks, drinks (buffet), and comfortable sofas.
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What is included in a Business Class Travel Kit?
Business Class passengers are offered travel kits with socks, oral hygiene kit, earplugs, sleep mask, disinfectant wipe, hand cream, pen and comb.
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Can I visit the Shanyrak Business Lounge?
Holders of a Business Class invitation ticket, a Business Class boarding pass, and a "gold" or "diamond" Nomad Club card can visit the Business Lounge for free.
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Can I upgrade my class online?
Passengers booking tickets online at website will be notified by email of the opportunity to request up-class seats, as long as enough seats in Business Class and Bookings are available for the appropriate flight and date. This email will be sent to you at least 48 hours before departure.
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I'm pregnant, can I choose to sit in Premium Economy Class, Sleeping Economy Class, or change to Business Class?
Unfortunately, seats in Premium Economy, Sleeping Economy or Business classes are not available free of charge for pregnant women.
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How can I find information about Business Class on the Air Astana website?
Business class information is available under "Information" - "On board" - "Business class".
You can also follow this link. -
Can a passenger on a stretcher fly in Business Class?
Unfortunately, in Business Class passengers are not transported on a stretcher.
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How many Nomad Club points does it take to transfer to Business Class?
See the rewards table on this page for the number of points needed to qualify for prize travel or upgrades.
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How do I pay with Nomad Club points to upgrade to Business Class?
You can upgrade with Nomad Club points in the following three ways:
- Apply to the Sales Office for an upgrade;
- Call the call center with an application to upgrade your class;
- Upgrade your class online on our website under your account by going to the section and clicking on the link.
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I'm flying on Business Class. How to order a meal?
Whether you're flying business or economy class, you'll enjoy healthy, delicious food and the best-presented food. If you have a special preference, you may order a special meal free of charge up to 24 hours before departure by telephone, WhatsApp, or sales office, or online via "Manage your Bookings" on Air Astana's website or mobile app.
Special meals may be unavailable on some routes.