Registration in the Nomad Club Programme

  • How can I join in the Nomad Club programme?

    Nomad Club is a way to repay our frequent flyers for their consistency in choosing our airline.
    Please follow these simple steps to enroll in the Nomad Club program:
    1. Follow this link.
    2.Fill in the registration form: enter your full name in Latin letters, gender, personal e-mail address, cell phone number, date of birth, specify a password that will be valid for entering your personal account. Also, please review the Nomad Club Program Terms and Conditions.
    3. To complete your registration, an activation link will be sent to your e-mail address.
    4. After clicking on the link, a participant number and password will be sent to your e-mail address provided during registration. Data must be personalized. Email address and phone number cannot be duplicated in the program.
    Registration is available for 2 years and older.

  • I entered all the data during registration, but an error comes out, what should I do?

    -An error occurs if you have previously been registered in the program.

    In this case, you need to contact the  Nomad Club by sending a written request and print screen errors.

    -It is impossible to register due to the fact that the email address / phone number that you specified is already being used by another participant.

    In the program, each participant has his own email address and phone number. You cannot link an email address/phone number that you already use.

    -There are no errors, the site does not allow you to register.

    The site does not allow you to register, since you have already been registered. Identical entered data are revealed, therefore it is not possible to register again. In this case, you should contact  Nomad Club with a written request, attaching a scan copy of the identity card from both sides / passport.

  • Password not accepted during registration

    The site will not accept your password if you use special characters. We recommend using a password that includes Latin letters, at least one uppercase letter, and numbers. Example: Airastana2022

  • I was previously registered, but I don't remember the participant's number, what should I do?

    You need to send a written request to Nomad Club, attaching a scan copy of the identity card from both sides / passport to identify the participant in the program.

  • My child is 5 years old, how do I register him?

    Registration is the same as for regular participants online on the company's website. Participation in the program is possible if the child is above the age of 2. In the program, each participant has his own email address and phone number. You cannot link an email address /phone number that you already use. Therefore, it is necessary to create a new email address for the child / specify another one that is not used by other participants (the same situation with the phone number).

  • Is it possible to register several people in one Nomad Club account?

    Unfortunately, there are no packages in the Nomad Club program (family, etc.).

    Each passenger must have his own personal  account. And points can be awarded only for your tickets to your account.

  • Is it possible to register a company or a legal entity?

    Yes, you have the opportunity to register a company in the Nomad Club Corporate program. Registration is carried out on the company's website.

    To register a company, it is mandatory that the administrator and director of the company are also members of the Nomad Club program.

  • How can I cancel registration?

    To delete an account in our Nomad Club program, you need to contact the Nomad Club Service with a written request. You can leave a request on the company's website.

    In the request, it is also necessary to specify the participant's number, and attach a scanned copy of the identity card from both sides / passport.

  • I was previously registered, but I don't remember the password, what should I do?

    You have the opportunity to restore access to your account on the company's website.

    Next, a link to restore access is sent to your email address specified in the account.

    If you do not have access to this e-mail address, you need to send a written request to Nomad Club, attaching a scan copy of the identity card from both sides /passport and current e-mail address for updating personal data.

  • How do I recover my password?

    You have the opportunity to restore access to your account by setting a new password on the company's website.

    Next, a link to restore access is sent to your email address specified in the account.

  • How do I get a plastic card?

    You need to register in the Nomad Club program. When registering for the program or after, you need to provide a delivery address for the card.

    The card will be issued after reaching one of the elite tiers of the program - Silver, Gold, and Diamond, and will be automatically sent to the provided address within 14 business days.