Check-in rules

If Air Astana operates all flights, you will be transferred to the next one if there is room. If there are flights from another airline, you should confirm the delay at the departure airport and contact the second airline at the transfer airport.

A child must have a personal passport to travel abroad. The child's birth certificate is considered an identity document.

When transporting minor children - citizens of the Republic of Kazakhstan - accompanied by adult passengers, the airline may require a child's birth certificate, as well as documents confirming kinship and (or) the legal right to transport the minor passenger.

If you plan to travel on flights operated by Air Astana's codeshare partners, please request information about the policies of other airlines (operating carriers) regarding check-in deadlines and other procedures. Please read the rules and regulations of the current carrier.

Up-to-date information about the  flight delay and check-in deadlines will be provided via SMS message notification to your cell phone number indicated in your Booking.

Please check flight status on our website www.airastana.com.

Please enter an active cell phone number and an e-mail address when booking your ticket to receive appropriate notifications from us.  

We will not use your contact information for marketing purposes without your consent.

It is unnecessary, but online check-in will help you avoid crowding passengers in the check-in area at the airport and save you time. Online check-in allows you to choose a suitable seat in the cabin and purchase an additional piece of baggage. You can register by following this link. 

For domestic flights, check-in begins in 1.5 hours and ends in 40 minutes.  For international flights in 3 hours, it ends in 1 hour.