Animal transportation

Passengers are allowed to carry certain animals (cats, dogs, turtles) in compliance with the requirements of the airline and the authorities.

To obtain a transportation permit, it is mandatory:

• the presence of an animal's passport;
• veterinary certificate (must be obtained from veterinary supervision);
• the presence of a tattoo or microchip to identify him;
• availability of a container for an animal;
• soothing sprays or pills, if the transportation is carried out in the cabin (for use during the flight, if necessary).

A special request is required at least 24 hours before departure. To confirm, you need to fill out a form or contact to Call Center, WhatsApp consultants, ticketing offices (contacts and addresses), travel agencies.

The cost of transportation depends on the direction and type of transportation (in hand luggage or in the luggage compartment). You can clarify the tariffs by clicking here.

Payment for the transportation of an animal is made at check-in.

Transporting pets (cats or dogs) in the aircraft cabin is allowed, but it must comply with specific airline rules. Passengers must be familiar with these conditions and submit a request in advance.

1. Container Size and Weight:
- For Airbus and Boeing aircraft, the maximum container dimensions must not exceed 30 x 47 x 27 cm.
- The total weight of the pet and container must not exceed 8 kg.
- Only one pet per passenger is allowed in the cabin.

2. Request for Transport:
To arrange pet transportation, contact the place where you purchased your ticket or fill out the designated form. Since the number of animals allowed on board is limited, make sure to submit the request in advance.

3. Cabin Placement:
Passengers with pets are usually seated towards the rear of the cabin, approximately 10 rows apart from each other, if possible.

4. Multiple Animals in One Container:
If the animals are of the same breed and under 6 months old, up to three animals may be transported in one container. In this case, the payment is based on the total weight of the container, not per animal.

Birds and rodents cannot be carried in the cabin or as checked baggage. It is allowed to transport birds and rodents in the aircraft's cargo compartments with the registration of an air waybill. For transportation, please contact the following address: cargo@airastana.com

If you have any questions about transporting fish, please contact cargo@airastana.com, because aquarium fish are only transported as cargo.

1. Number and Weight:
A maximum of two animals may be transported in one container if they are accustomed to living together and each weighs no more than 14 kg. Transporting different types of animals in the same container is not allowed. Heavier animals must be transported in separate containers.

2. Container Requirements:
- The container must be sturdy, have a leak-proof bottom, and include ventilation and feeding openings.
- It should be spacious enough for the animal to stand, lie down, and turn around comfortably.

3. Container Dimensions:
For Airbus and Boeing aircraft, the maximum container size allowed in the cargo hold is 122 x 81 x 88 cm.

4. Heavy Animals:
Animals weighing 40 kg or more must be transported in durable wooden crates, which must be provided by the passenger.

5. Safety and Comfort:
For the animal’s comfort and safety, it's recommended to place bedding inside the container. The container should also be labeled with identification tags and the owner’s contact information.

Passengers with permanent visual impairments may travel with their guide dogs at no additional charge. A trained guide dog can follow into the cabin and be at his master's feet, but he must be wearing a muzzle.

The transportation of guide dogs to London is not permitted.

The age of puppies and cats allowed for transportation in Kazakhstan starts from 8 weeks. The age of pets allowed for transportation abroad starts from 3 months.

Importing and exporting pets as luggage is prohibited in some countries, such as India, Great Britain, Ireland, South Africa, and Australia. The only way to transport animals to the countries mentioned above is by air waybill. For transportation to the above countries, please contact cargo@airastana.com.

In India and the UAE, only the export of animals is allowed; import is permitted only with a cargo air waybill.

More information is available on the website.