Animal transportation

Passengers are allowed to carry certain animals (cats, dogs, turtles) in compliance with the requirements of the airline and the authorities.

To obtain a transportation permit, it is mandatory:

• the presence of an animal's passport;
• veterinary certificate (must be obtained from veterinary supervision);
• the presence of a tattoo or microchip to identify him;
• availability of a container for an animal;
• soothing sprays or pills, if the transportation is carried out in the cabin (for use during the flight, if necessary).

A special request is required at least 24 hours before departure. To confirm, you need to fill out a form or contact to Call Center, WhatsApp consultants, ticketing offices (contacts and addresses), travel agencies.

If you wish to carry your pet, please notify your agent or fill out this web form at least 24 hours before your flight departure.

The cost of transportation depends on the direction and type of transportation (in hand luggage or in the luggage compartment). You can clarify the tariffs by clicking here.

Payment for the transportation of an animal is made at check-in.

The size of the carrier should be at most 30 x 47 x 27 cm for Airbus and Boeing and 29 x 43 x 26 cm for Embraer. Please contact the place where you purchased your ticket or please fill out this web form.

Passengers with pets in the cabin are seated in the rear of the cabin about ten rows apart.

Birds and rodents cannot be carried in the cabin or as checked baggage. It is allowed to transport birds and rodents in the aircraft's cargo compartments with the registration of an air waybill. For transportation, please contact the following address: cargo@airastana.com

If you have any questions about transporting fish, please contact cargo@airastana.com, because aquarium fish are only transported as cargo.

You can transport up to three animals of the same litter whose age does not exceed six months in one container.

In one container, it is allowed to transport up to two animals of approximately the same size, which are used to living together, and the weight of each animal should be at most 14 kg. Animals weighing more than 14 kg are transported in separate containers.

The pet transportation carrier should be sturdy enough with a liquid-proof bottom, have holes for ventilation and feeding, and the airline should be roomy enough.

The maximum size of the carrier is (length, width, height) 122x81x88 for Airbus, Boeing, and 80x70x50 cm for Embraer. Animals weighing 40 kg or more are transported in sturdy wooden crates. The owner of the animal must provide crates.

Passengers with permanent visual impairments may travel with their guide dogs at no additional charge. A trained guide dog can follow into the cabin and be at his master's feet, but he must be wearing a muzzle.

The transportation of guide dogs to London is not permitted.

To be transported in the cabin, the weight of the pet and the carrier must be at most 8 kg. The maximum weight of an animal carried in the baggage compartment is 50 kg, including the weight of the container.

Air Astana warns you to only bring your pets directly to the passenger check-in counter with prior approval and Booking for transportation, as we may not be prepared to transport them.

Documents required for the transportation of animals are the following: 

• Veterinary passport of your pet;
• Veterinary certificate;
• Microchip or tattoo to identify your pet.

All the documents must be submitted at your pet's registration time just before departure. Please clarify the requirements of the country of entry/exit in case of additional restrictions due to coronavirus infection.

The age of puppies and cats allowed for transportation in Kazakhstan starts from 8 weeks. The age of pets allowed for transportation abroad starts from 3 months.

According to safety regulations, one pet per passenger can fly in the cabin.

Importing and exporting pets as luggage is prohibited in some countries, such as India, Great Britain, Ireland, South Africa, and Australia. The only way to transport animals to the countries mentioned above is by air waybill. For transportation to the above countries, please contact cargo@airastana.com.

In India and the UAE, only the export of animals is allowed; import is permitted only with a cargo air waybill.

More information is available on the website.

Passengers are allowed to bring cats, dogs, and turtles, subject to airline and government requirements.