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Help centre
For example:
Baggage
,
Check-in
Air Astana Help Centre
Air Astana – FlyArystan Codeshare
Air Astana – FlyArystan Codeshare
Nomad Club
Do the benefits apply?
Can I earn or redeem Nomad Club points?
Support
What if I leave something onboard?
Where can I seek help?
Changes, refunds, and schedule disruptions
What happens in case of delays and cancellations?
Who handles changes and refunds?
Which rules apply?
On board
Are meals included?
Is there an in-flight entertainment system on board?
Are pillows, blankets, or travel kits provided?
Will the service be the same as on Air Astana?
Additional services
Can I book the unaccompanied minor service?
Are paid additional services of Air Astana available?
Can I select a seat in advance?
Flight check-in, baggage, and through check-in
Do I need to change terminals?
Who handles check-in and boarding?
Are sports equipment and special baggage (weapons, animals) accepted?
What should I do in case of baggage delay, loss, or damage?
Can I purchase additional baggage?
Is baggage checked through to the final destination?
Air Astana – FlyArystan codeshare agreement
Can I purchase a business class ticket?
How can I find out if the flight is operated by FlyArystan?
Which FlyArystan flights are covered by the codeshare agreement?
Can I buy a ticket for a FlyArystan flight on your website?
