- At the airport: assistance is provided by FlyArystan.
- Rebooking or refunds: handled by Air Astana.
Changes, refunds, and schedule disruptions
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What happens in case of delays and cancellations?
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Who handles changes and refunds?
All voluntary changes and refunds are processed by Air Astana.
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Which rules apply?
Air Astana’s fare rules apply. Ticket flexibility depends on the fare purchased.