MyMAIL service

  • What is MyMAIL?

    MyMAIL is the fastest way to deliver written correspondence, documents, and parcels up to 5 kg within Kazakhstan as well as to/from Kyrgyzstan. Delivery time from 5 hours.

  • List of items accepted for shipment

    The following types are accepted for delivery:

    1) Documents weighing not more than 5 kg.

    2) Parcels weighing not more than 5 kg and with dimensions not more than 35*45*15 cm.

    3) Identification documents of certifying or title establishing nature in an amount not exceeding 5 pieces in one envelope.

    Medicines and medical supplies are accepted for shipping in parcels through the territory of the Republic of Kazakhstan only upon presentation of a fiscal receipt, electronic invoice indicating the name of the drug. Biosamples, laboratory tests, medicines that require temperature control, medicines packed with coolant, any liquid medicines and medicines in ampoules are not allowed for shipping.

     Items and substances prohibited for shipping:

    1) all types of dangerous goods;

    2) combat handguns, civilian and service weapons, ammunition, spare parts and accessories for them, sports bows and crossbows, weapons intended for the supply of light, smoke and sound signals, electric weapons, electric shock devices and spark dischargers, cold bladed weapons, flails, brass knuckles, shurikens, boomerangs and other adapted objects of percussive, throwing and stabbing-cutting action, except for sports projectiles, special technical means of dual-use and their components;

    3) narcotic drugs, psychotropic substances and precursors;

    4) nuclear materials, radioactive, strong, caustic, explosive and flammable substances, blasting means, pyrotechnic substances and products using them, and other dangerous substances;

    5) poisons, poisonous animals, poisonous substances, poisonous plants and seeds;

    6) national currency of the Republic of Kazakhstan and foreign currency;

    7) printed publications, visual materials, film, photo, audio and video materials containing propaganda or agitation of violent change of the constitutional system, violation of the integrity of the Republic of Kazakhstan, undermining the security of the state, war, social, racial, national, religious, class and clan superiority, the cult of cruelty, violence and pornography; 

    8) perishable goods and food;

    9) items that by their nature or packaging may pose a danger to postal employees or soil or deface other postal items and postal equipment;

    10) liquids, oils;

    11) plants and flowers;

    12) smartphones, smart-watches, phones, laptops, tablest and other equipment containing lithium-ion batteries;

    13) valuable shipments (bank cards, silver, gold, precious stones, etc.)

    14) fragile items made of glass, crystal, etc.

    *The airline has the right to refuse transportation if the shipment does not comply with the dimensions allowed for delivery or in case of doubtful content.

  • MyMAIL conditions

    All shipments are accepted for delivery in unsealed format for a visual security check on the prohibited items.

    The packaging must comply with the nature of the shipment content and the standard conditions of transportation by air transport, ensuring the shipment's safety during its processing by the airline.

    *The airline is not liable for damage or loss of the shipment caused by improper packaging.

    The shipper and consignee must be ready to verify their identity.

    The legal entity representative shall provide a power of attorney for receiving or shipping the shipment on behalf of the company and an identification document.

  • MyMAIL offices

    Astana, 119 Kabanbay Batyr Street, Terminal 2, floor 2, Air Astana ticket office, Nursultan Nazarbayev International Airport, Astana. Tel: +7 (7172) 286 478. Working hours: 06:00-21:30 daily. Reception of mail: 2 hours before departure. Mail delivery: 1.5 hours after arrival. Receiver must bring original ID document.

    Almaty, 2 Mailin str., 2nd floor, Domestic Departures Hall, Air Astana office, Almaty International Airport, Almaty; you must show your ID at the entrance to Almaty airport. Tel.: +7 (727) 270 30 53, +7 (702) 702 01 59 Working Hours: 09:00 - 20:00 daily  Reception of mail: daily, 2.5 hours before departure  Mail delivery: daily, one hour after arrival. Recipient must bring original ID.

    Aktau, Terminal 1, floor 2, Air Astana office, Aktau International Airport, Aktau Tel: +7 (729) 260 97 37. Working hours according to flight departures.  Reception of mail: at least 2 hours before departure. Delivery of mail: 1 hour after arrival. Upon receipt of the mail the client must be in possession of the printed receipt. The recipient must present the original ID.

    Aktobe, 44A Bogenbai Batyr str., floor 2, office 2, Air Astana ground service, Aktobe International Airport, Aktobe Tel: +7 (713) 222 95 66 Working hours: Mon-Sun: 10:30 -17:00, lunch break 13:30-14:30. Reception of mail: no later than 1.5 hours before departure. Delivery of mail: one hour after arrival. The recipient must present original ID.

    Atyrau, 2 Abulkhair str., 2nd floor, office 2, Atyrau International Airport, Atyrau. Tel: +7 (712) 220 92 75 Working hours according to the flight departures.  Reception of mail: no later than 2 hours before departure. Mail delivery: 1 hour after arrival. The recipient must present the original ID.

    Karagangy, FlyArystan office, floor 2, Sary-Arka Karagandy International Airport, Karagandy. Tel: +7 (721)242 86 13, +7 (771)771 00 45.  Working hours: Mon, Wed, Fri from 13.00-01.00; Tue, Thu, Sat 10.00-22.00. Mail delivery: in 1 hour after arrival. The recipient must present the original ID.

    Kostanay, FlyArystan office, floor 1, Kostanay International Airport, Kostanay FlyArystan office, floor 1, Kostanay International Airport, Kostanay. Tel: +7 (714) 257 61 89. Business hours: from 12:00 to 14:00 and from 15:00 to 17:00. Reception of mail: no later than 1.5 hours before flight departure. Mail delivery: one hour after arrival. Recipient must present original ID.

    Kyzylorda, Air Astana Ground Handling Service Office, floor 1, Korkyt-Ata Kyzylorda International Airport, Kyzylorda. Working hours: Mon, Wed, Fri and Sat, 07:00-15:00; Tue, Thu. 05:00-15:00, lunch break 12:00-13:00. Reception of mail: no later than 1.5 hours before departure. Mail delivery: One hour after arrival. The recipient must present original ID.

    Pavlodar, 1 Aviagorodok, floor 2, Pavlodar International Airport, Pavlodar. Tel: +7 (718) 270 47 57. Business hours: in accordance with flight departures.  Reception of mail: at least 1.5 hours before flight departure. Mail delivery: One hour after arrival. Recipient must present original ID.

    Semey, FlyArystan office, floor 2, Domestic Departures Hall, Semey International Airport, Semey. Reception of mail: no later than 2 hours before departure. Mail delivery: one hour after arrival. Recipient must bring original ID.

    Taraz, 4/12 Aeroportovskaya st., Main Terminal, floor 2, Air Astana ticket office, Aulie-Ata International Airport, Taraz. Tel: 8 702 702 20 51 Business hours: Mon: 06:30-08:00, Fri: 20:30-22:00, Sat: 06:30-08:00 Reception of mail: 2 hours before departure. Mail delivery: 1.5 hours after arrival. Recipient must bring original ID.

    Turkestan, 1st floor, Airport Terminal, FlyArystan office, Turkestan International Airport, Turkestan. Tel.: +7 (771) 771 01 80, +7 (702)702 19 66. Working hours: Monday 9:00-20:00; Tuesday 17:00-20:00; Wednesday 9:00-20:00; Thursday 17:00-20:00; Friday 09:00-13:00; Saturday 17:00-20:00; Sunday 09:00-13:00. Mail delivery: one hour after arrival. The recipient must present original ID.

    Oral, 2nd floor, office 2, Air Astana ground service (if there are no representatives of the ground service, you can go to the sales office in the next room for registration / delivery of business mail), Terekti District, Podstepnoe Village, Oral International Airport, Oral. Tel: +7 (711) 293 97 90. Working hours: according to flight departure time. Recipient must present original ID.

    Shymkent, Air Astana office, Shymkent International Airport, Abay district, Shymkent. Tel.: +7 (725) 245 50 31, +7 (725) 245 50 54. Working hours according to flight departures. Opening hours should be clarified by tel. 87252455054 / 87252455128 / 87252455030, int.num. 1146. Reception of mail: at least 2 hours before departure. Mail delivery: One hour after arrival. You must have your ID and invoice (printout or photo). Recipient must bring original ID.

    Bishkek, 62 Tynystanov st., Avia Travel Club, Bishkek. Tel: +996 (312) 301 689, mobile: +996 (550) 302 200 Working hours: Mon-Fri 9:00-18:00. Reception of mail: no later than 6 hours before flight. Delivery of mail: the day after arrival. Recipient must present original ID.

    Moscow, Air Astana Ticket Office No. 56, Terminal 1, floor 1 (entrance to Terminal 2), Airport Ticket Office, Domodedovo International Airport, Moscow. Tel: +7 (495) 363-50-40; Working hours: Mon 08.00-24.00; Tue 08.00-24.00; Wed 08.00-24.00; Thu 08.00-13.00; Fri 13.00-24.00; Sat 08.00-13.00; Sun 13.00-24.00. Break: 17:00-18:00. E-mail: dme.ato@airastana.com. Recipient must bring original ID.

    Saint Petersburg, Address: 41 Pulkovskoe shosse, Pulkovo International Airport, Saint Petersburg, Russia. For contact information: +7 981 846 25 44; +7 981 820 35 18. Working hours: according to flight departures.  Reception of mail: no later than three hours before flight departure. Mail delivery: half an hour after flight departure, within one hour. The service is also available for corporate customers.

    Applications are accepted at mymail@airastana.com. Information phone number: +7 (727) 270 30 53, +7 (727) 356 09 50.

  • MyMAIL prices

    The cost of MyMAIL delivery can be calculated on the website by selecting the appropriate delivery option.