MyMAIL service

  • Invoice and statement of work performed for MyMail service (business mail)

    When less than 15 days have passed since mailing, you can get the invoice and Work Completion Certificate at the place of mailing. When applying, you should have a power of attorney for the sender from the sending organization and details of the organization.
    In case you wish to receive the invoice and Work Completion Certificate after 15 days from the date of mailing, you should send an official letter of request to the e-mail address esf.post@airastana.com, with outgoing number and date, stamped and signed by the manager, to Saule Hassenova, Chief Accountant of "AirAstana" JSC.

  • What is MyMAIL?

    MyMAIL is the fastest way to deliver written correspondence, documents, and parcels up to 5 kg within Kazakhstan as well as to/from Kyrgyzstan. Delivery time from 5 hours.

  • MyMAIL conditions

    All shipments are accepted for delivery in unsealed format for a visual security check on the prohibited items.

    The packaging must comply with the nature of the shipment content and the standard conditions of transportation by air transport, ensuring the shipment's safety during its processing by the airline.

    *The airline is not liable for damage or loss of the shipment caused by improper packaging.

    The shipper and consignee must be ready to verify their identity.

    The legal entity representative shall provide a power of attorney for receiving or shipping the shipment on behalf of the company and an identification document.

  • MyMAIL offices

    Astana
    Nursultan Nazarbayev International Airport
    Terminal 2, floor 2, Air Astana office
    Tel: +7 (7172) 286 478
    Working hours: 08:00-21:30 daily
    Acceptance: not later than 2 hours before departure
    Issuance: not earlier than 1 hour after arrival
    The shipper and consignee must be ready to verify their identity

     

    Almaty
    Almaty International Airport
    Terminal, floor 2, Domestic Departures Hall, Air Astana office
    Tel: +7 (727) 270 30 53, +7 (727) 270 31 40

    Working hours: 08:00-22:00
    Acceptance: from 08:00 to 21:30, not later than 2 hours before departure
    Issuance: from 08:30 to 22:00, not earlier than 1 hour after arrival
    The shipper and consignee must be ready to verify their identity

     

    Aktau
    Aktau International Airport
    Terminal 1, floor 2, Air Astana office
    Tel: +7 (729) 260 97 37
    Working hours: 09:00-21:00 daily
    Acceptance: not later than 2 hours before departure
    Issuance: not earlier than 1 hour after arrival
    The shipper and consignee must be ready to verify their identity

     

    Aktobe
    Aktobe International Airport
    Terminal, floor 2, office 2, Air Astana office
    Tel: +7 (713) 222 95 66
    Working hours: 10:30-17:00 daily, lunch break: 13:00-14:00
    Reception of mail: not later than 2 hours before departure
    Delivery of mail: not earlier than 1 hour after arrival
    The shipper and consignee must be ready to verify their identity

     

    Atyrau
    Khiuaz Dospanova Atyrau International Airport
    Terminal, floor 2, office 2, Air Astana office
    Tel: +7 (712) 220 92 75
    Working hours: 14:00-20:00 daily
    Lunch break: 13:00-14:00
    Acceptance: not later than 2 hours before departure
    Issuance: not earlier than 1 hour after arrival
    The shipper and consignee must be ready to verify their identity

     

    Karaganda
    International airport of Karaganda "Sary-Arka",
    floor 2, FlyArystan office
    Tel: +7 (721) 2428613, +7 (771) 7710045
    Working hours: Mon, Wed, Fri 13.00-01.00; Tue, Thu, Sat 10.00-22.00
    Delivery of mail: 1 hour after arrival
    The recipient must present the original identity document

     

    Kostanay
    Kostanay International Airport
    floor 1, FlyArystan office
    Tel: +7 (714) 257 61 89
    Working hours: from 12.00 to 14.00 and from 15.00 to 17.00
    Reception of mail: no later than 1.5 hours before departure
    Delivery of mail: 1 hour after arrival
    The recipient must present the original identity document

     

    Kyzylorda
    Kyzylorda International Airport "Korkyt-Ata"
    Terminal, floor 1, Air Astana office
    Working hours:
    Monday: 08:00-08:20
    Tuesday: 08:00-08:20, 13:00-15:00
    Wednesday: 08:00-08:20
    Thursday: 13:00-15:00
    Friday: 08:00-08:20, 13:00-14:00
    Saturday: 08:00-08:20, 13:00-14:00
    Sunday: 08:00-08:20, 13:00-14:00
    Acceptance: not later than 1.5 hours before departure
    Issuance: not earlier than 1 hour after arrival
    The shipper and consignee must be ready to verify their identity

     

    Pavlodar
    Pavlodar International Airport
    Aviagorodok, 1, floor 2
    Tel: +7 (718) 270 47 57
    Working hours: according to flight departures
    Reception of mail: no later than 1.5 hours before departure
    Delivery of mail: 1 hour after arrival
    The recipient must present the original identity document

     

    Semey
    Semey International Airport
    Terminal, domestic departures hall, 2nd floor, FlyArystan office
    Tel: +7 (702) 702 18 44
    Working hours: according to flight schedule
    Acceptance: the service is temporarily unavailable
    Issuance: not earlier than 30 minutes after arrival
    The consignee must be ready to verify his identity

     

    Turkestan
    Turkestan International Airport
    Airport terminal 2nd floor (right side), FlyArystan office
    Tel: +7 (702) 702 19 66
    Working hours:
    Monday 10:00-18:00
    Tuesday 06:00-12:00
    Wednesday 08:00-13:00
    Thursday 16:00-20:00
    Friday 08:00-13:00, 20:00-01:00
    Saturday 16:00-20:00
    Sunday 17:00-00:00
    Acceptance: the service is temporarily unavailable
    Issuance: not earlier than 1 hour after arrival
    The consignee must be ready to verify his identity

     

    Uralsk
    Uralsk International Airport
    Terminal, floor 2, Air Astana office
    Tel: +7 (711) 293 97 90
    Working hours:
    Monday 07:00-14:00
    Tuesday 08:30-14:00
    Wednesday 07:30-14:30
    Thursday 07:00-10:30
    Friday 15:30-18:00
    Saturday 07:00-14:00
    Sunday 17:00-20:00
    Acceptance: not later than 2 hours before departure
    Issuance: not earlier than 1 hour after arrival
    The shipper and consignee must be ready to verify their identity

     

    Ust-Kamenogorsk
    Ust-Kamenogorsk Airport
    566 Bazhova St., floor 1
    Tel: +7 (7232) 54 24 10
    Working hours: according to the flight schedule
    Acceptance: no later than 2 hours before departure
    Issuance: 1 hour after arrival
    (Mail is not accepted during flight handling)
    The shipper and consignee must be ready to verify their identity

     

    Shymkent
    Shymkent International Airport
    Terminal, floor 1, Air Astana office
    Tel: +7 (725) 245 50 31, +7 (725) 245 50 54
    Working hours: 10:00-22:00 daily
    Acceptance: not later than 2 hours before departure
    Issuance: not earlier than 1 hour after arrival
    The shipper and consignee must be ready to verify their identity

     

    Bishkek
    Avia Travel Club
    st. Moskovskaya, 86
    Tel: +996 (312) 301 689, mob: +996 (552) 315 050
    Working hours: Mon-Fri, 9:00-18:00
    Reception of mail: no later than 6 hours before the flight
    Delivery of mail: the next day after arrival
    The recipient must present the original identity document

  • MyMAIL prices

    The cost of MyMAIL delivery can be calculated on the website by selecting the appropriate delivery option.