MyMAIL service

When less than 15 days have passed since mailing, you can get the invoice and Work Completion Certificate at the place of mailing. When applying, you should have a power of attorney for the sender from the sending organization and details of the organization.
In case you wish to receive the invoice and Work Completion Certificate after 15 days from the date of mailing, you should send an official letter of request to the e-mail address esf.post@airastana.com, with outgoing number and date, stamped and signed by the manager, to Saule Hassenova, Chief Accountant of "AirAstana" JSC.

MyMAIL is the fastest way to deliver written correspondence, documents, and parcels up to 5 kg within Kazakhstan as well as to/from Kyrgyzstan. Delivery time from 5 hours.

The following types are accepted for delivery:

1) Documents weighing not more than 5 kg.

2) Parcels weighing not more than 5 kg and with dimensions not more than 35*45*15 cm.

3) Identification documents of certifying or title establishing nature in an amount not exceeding 5 pieces in one envelope.

Medicines and medical supplies are accepted for shipping in parcels through the territory of the Republic of Kazakhstan only upon presentation of a fiscal receipt, electronic invoice indicating the name of the drug. Biosamples, laboratory tests, medicines that require temperature control, medicines packed with coolant, any liquid medicines and medicines in ampoules are not allowed for shipping.

 Items and substances prohibited for shipping:

1) all types of dangerous goods;

2) combat handguns, civilian and service weapons, ammunition, spare parts and accessories for them, sports bows and crossbows, weapons intended for the supply of light, smoke and sound signals, electric weapons, electric shock devices and spark dischargers, cold bladed weapons, flails, brass knuckles, shurikens, boomerangs and other adapted objects of percussive, throwing and stabbing-cutting action, except for sports projectiles, special technical means of dual-use and their components;

3) narcotic drugs, psychotropic substances and precursors;

4) nuclear materials, radioactive, strong, caustic, explosive and flammable substances, blasting means, pyrotechnic substances and products using them, and other dangerous substances;

5) poisons, poisonous animals, poisonous substances, poisonous plants and seeds;

6) national currency of the Republic of Kazakhstan and foreign currency;

7) printed publications, visual materials, film, photo, audio and video materials containing propaganda or agitation of violent change of the constitutional system, violation of the integrity of the Republic of Kazakhstan, undermining the security of the state, war, social, racial, national, religious, class and clan superiority, the cult of cruelty, violence and pornography; 

8) perishable goods and food;

9) items that by their nature or packaging may pose a danger to postal employees or soil or deface other postal items and postal equipment;

10) liquids, oils;

11) plants and flowers;

12) smartphones, smart-watches, phones, laptops, tablest and other equipment containing lithium-ion batteries;

13) valuable shipments (bank cards, silver, gold, precious stones, etc.)

14) fragile items made of glass, crystal, etc.

*The airline has the right to refuse transportation if the shipment does not comply with the dimensions allowed for delivery or in case of doubtful content.

All shipments are accepted for delivery in unsealed format for a visual security check on the prohibited items.

The packaging must comply with the nature of the shipment content and the standard conditions of transportation by air transport, ensuring the shipment's safety during its processing by the airline.

*The airline is not liable for damage or loss of the shipment caused by improper packaging.

The shipper and consignee must be ready to verify their identity.

The legal entity representative shall provide a power of attorney for receiving or shipping the shipment on behalf of the company and an identification document.

Astana
Nursultan Nazarbayev International Airport
Terminal 2, floor 2, Air Astana office
Tel: +7 (7172) 286 478
Working hours: 08:00-21:30 daily
Acceptance: not later than 2 hours before departure
Issuance: not earlier than 1 hour after arrival
The shipper and consignee must be ready to verify their identity

Almaty
Almaty International Airport
Terminal, floor 2, Domestic Departures Hall, Air Astana office
Tel: +7 (727) 270 30 53, +7 (727) 270 31 40

Working hours: 08:00-22:00
Acceptance: from 08:00 to 21:30, not later than 2 hours before departure
Issuance: from 08:30 to 22:00, not earlier than 1 hour after arrival
The shipper and consignee must be ready to verify their identity

Aktau
Aktau International Airport
Terminal 1, floor 2, Air Astana office
Tel: +7 (729) 260 97 37
Working hours: 09:00-21:00 daily
Acceptance: not later than 2 hours before departure
Issuance: not earlier than 1 hour after arrival
The shipper and consignee must be ready to verify their identity

Aktobe
Aktobe International Airport
Terminal, floor 2, office 2, Air Astana office
Tel: +7 (713) 222 95 66
Working hours: 10:30-17:00 daily, lunch break: 13:00-14:00
Reception of mail: not later than 2 hours before departure
Delivery of mail: not earlier than 1 hour after arrival
The shipper and consignee must be ready to verify their identity

Atyrau
Khiuaz Dospanova Atyrau International Airport
Terminal, floor 2, office 2, Air Astana office
Tel: +7 (712) 220 92 75
Working hours: 14:00-20:00 daily
Lunch break: 13:00-14:00
Acceptance: not later than 2 hours before departure
Issuance: not earlier than 1 hour after arrival
The shipper and consignee must be ready to verify their identity

Karaganda
International airport of Karaganda "Sary-Arka",
floor 2, FlyArystan office
Tel: +7 (721) 2428613, +7 (771) 7710045
Working hours: Mon, Wed, Fri 13.00-01.00; Tue, Thu, Sat 10.00-22.00
Delivery of mail: 1 hour after arrival
The recipient must present the original identity document

Kostanay
Kostanay International Airport
floor 1, FlyArystan office
Tel: +7 (714) 257 61 89
Working hours: from 12.00 to 14.00 and from 15.00 to 17.00
Reception of mail: no later than 1.5 hours before departure
Delivery of mail: 1 hour after arrival
The recipient must present the original identity document

Kyzylorda
Kyzylorda International Airport "Korkyt-Ata"
Terminal, floor 1, Air Astana office
Working hours:
Monday: 14:00-17:00
Tuesday: 09:00-11:00, 14:00-14:30
Wednesday: 09:00-11:00, 14:00-17:00
Thursday: 08:30-09:00, 14:00-14:30
Friday: 08:30-09:00, 14:00-17:00
Saturday: 09:00-11:00, 16:00-17:00
Sunday: 08:30-09:00, 14:00-17:00
Acceptance: not later than 1.5 hours before departure
Issuance: not earlier than 1 hour after arrival
The shipper and consignee must be ready to verify their identity

Pavlodar
Pavlodar International Airport
Aviagorodok, 1, floor 2
Tel: +7 (718) 270 47 57
Working hours: according to flight departures
Reception of mail: no later than 1.5 hours before departure
Delivery of mail: 1 hour after arrival
The recipient must present the original identity document

Semey
Semey International Airport
Terminal, domestic departures hall, 2nd floor, FlyArystan office
Tel: +7 (702) 702 18 44
Working hours: according to flight schedule
Acceptance: the service is temporarily unavailable
Issuance: not earlier than 30 minutes after arrival
The consignee must be ready to verify his identity

Turkestan
Turkestan International Airport
Airport terminal 2nd floor (right side), FlyArystan office
Tel: +7 (702) 702 19 66
Working hours:
Monday 10:00-18:00
Tuesday 06:00-12:00
Wednesday 08:00-13:00
Thursday 16:00-20:00
Friday 08:00-13:00, 20:00-01:00
Saturday 16:00-20:00
Sunday 17:00-00:00
Acceptance: the service is temporarily unavailable
Issuance: not earlier than 1 hour after arrival
The consignee must be ready to verify his identity

Uralsk
Uralsk International Airport
Terminal, floor 2, Air Astana office
Tel: +7 (711) 293 97 90
Working hours:
Monday 07:00-14:00
Tuesday 08:30-14:00
Wednesday 07:30-14:30
Thursday 07:00-10:30
Friday 15:30-18:00
Saturday 07:00-14:00
Sunday 17:00-20:00
Acceptance: not later than 2 hours before departure
Issuance: not earlier than 1 hour after arrival
The shipper and consignee must be ready to verify their identity

Ust-Kamenogorsk
Ust-Kamenogorsk Airport
566 Bazhova St., floor 1
Tel: +7 (7232) 54 24 10
Working hours: according to the flight schedule
Acceptance: no later than 2 hours before departure
Issuance: 1 hour after arrival
(Mail is not accepted during flight handling)
The shipper and consignee must be ready to verify their identity

Shymkent
Shymkent International Airport
Terminal, floor 1, Air Astana office
Tel: +7 (725) 245 50 31, +7 (725) 245 50 54
Working hours: 10:00-22:00 daily
Acceptance: not later than 2 hours before departure
Issuance: not earlier than 1 hour after arrival
The shipper and consignee must be ready to verify their identity

Bishkek
Avia Travel Club
st. Moskovskaya, 86
Tel: +996 (312) 301 689, mob: +996 (552) 315 050
Working hours: Mon-Fri, 9:00-18:00
Reception of mail: no later than 6 hours before the flight
Delivery of mail: the next day after arrival
The recipient must present the original identity document

The cost of MyMAIL delivery can be calculated on the website by selecting the appropriate delivery option.