MyMAIL service

Express Mail MyMAIL - the fastest way to deliver written correspondence, documents and parcels up to 3 kg (35x30x24) across Kazakhstan, Russia and Kyrgyzstan. Delivery time ranges from 5 hours.

Items accepted for shipment:

1) Medicines and medical goods up to 3 kg and sizes not exceeding 35*30*24cm within the territory of the Republic of Kazakhstan and only upon provision of fiscal receipt, ESF indicating the name of the drug. Biosamples, laboratory tests, medicines requiring temperature control, medicines packed with refrigerant, any liquid medicines are not allowed for shipment.

2) Parcels, unit weight of which does not exceed 5 kg and sizes not more than 35*45*15cm only in the directions, Almaty - Atyrau, Almaty - Astana such as:
-spare car parts (without batteries and fluids),
-clothes, shoes.
Prohibited to send:
-items containing perishable substances in their composition,
-smartphones, phones, laptops, equipment containing lithium ion batteries,
-valuable shipments of silver, gold, precious stones, etc.
-liquids.
To calculate the cost of parcels, you need to select the type of parcel "Mail items up to 3 kg", "Mail items from 3 to 5 kg".
The airline has the right to refuse transportation to the client if the parcel and other shipment types do not meet standards acceptable for transportation or have questionable content.

3) Written correspondence and parcels up to 3 kilograms and sizes not exceeding A3 format and 350x450cm, respectively.

4) Documents of certifying or statutory character, including an identity card, passport, birth certificate, marriage certificate, divorce certificate, death certificate, vehicle registration, driving license, diploma of education, certification, and documents certifying the right of ownership.

5) Parcels and other types of items are accepted for shipment through the territory of Kazakhstan. When calculating the cost you must select the type of "other shipments" for the following items: vehicle registration plates (not more than 2 pieces per vehicle); stamps and seals (not more than 2 pieces); vehicle keys with remote control without batteries (not more than 2 pieces) and real estate (not more than 5 pieces in a bundle); external hard drives (not more than 1 piece); USB flash drives (not more than 2 pieces); CD-ROM, DVD-ROM and Blu-ray discs (not more than 10 pieces). To calculate the cost of parcels, you need to select the type of shipment, "Letter post / parcels up to 1 kg".

The packages with dimensions bigger than A4, as well as the packages containing state numbers for vehicles, stamps, seals, keys to vehicles and apartments, external hard drives, USB flash drives, CD-ROM, DVD-ROM and Blu-ray discs are wrapped up by a sender and accepted for sending in the unsealed form.
The dispatch accepted for transportation can not contain more than three documents of a legal entity or individual that has identification and entitlement nature in one envelope.

Astana, 119 Kabanbay Batyr Street, Terminal 2, floor 2, Air Astana ticket office, Nursultan Nazarbayev International Airport, Astana. Tel: +7 (7172) 286 478. Working hours: 06:00-21:30 daily. Reception of mail: 2 hours before departure. Mail delivery: 1.5 hours after arrival. Receiver must bring original ID document.

Almaty, 2 Mailin str., 2nd floor, Domestic Departures Hall, Air Astana office, Almaty International Airport, Almaty; you must show your ID at the entrance to Almaty airport. Tel.: +7 (727) 270 30 53, +7 (702) 702 01 59 Working Hours: 09:00 - 20:00 daily  Reception of mail: daily, 2.5 hours before departure  Mail delivery: daily, one hour after arrival. Recipient must bring original ID.

Aktau, Terminal 1, floor 2, Air Astana office, Aktau International Airport, Aktau Tel: +7 (729) 260 97 37. Working hours according to flight departures.  Reception of mail: at least 2 hours before departure. Delivery of mail: 1 hour after arrival. Upon receipt of the mail the client must be in possession of the printed receipt. The recipient must present the original ID.

Aktobe, 44A Bogenbai Batyr str., floor 2, office 2, Air Astana ground service, Aktobe International Airport, Aktobe Tel: +7 (713) 222 95 66 Working hours: Mon-Sun: 10:30 -17:00, lunch break 13:30-14:30. Reception of mail: no later than 1.5 hours before departure. Delivery of mail: one hour after arrival. The recipient must present original ID.

Atyrau, 2 Abulkhair str., 2nd floor, office 2, Atyrau International Airport, Atyrau. Tel: +7 (712) 220 92 75 Working hours according to the flight departures.  Reception of mail: no later than 2 hours before departure. Mail delivery: 1 hour after arrival. The recipient must present the original ID.

Karagangy, FlyArystan office, floor 2, Sary-Arka Karagandy International Airport, Karagandy. Tel: +7 (721)242 86 13, +7 (771)771 00 45.  Working hours: Mon, Wed, Fri from 13.00-01.00; Tue, Thu, Sat 10.00-22.00. Mail delivery: in 1 hour after arrival. The recipient must present the original ID.

Kostanay, FlyArystan office, floor 1, Kostanay International Airport, Kostanay FlyArystan office, floor 1, Kostanay International Airport, Kostanay. Tel: +7 (714) 257 61 89. Business hours: from 12:00 to 14:00 and from 15:00 to 17:00. Reception of mail: no later than 1.5 hours before flight departure. Mail delivery: one hour after arrival. Recipient must present original ID.

Kyzylorda, Air Astana Ground Handling Service Office, floor 1, Korkyt-Ata Kyzylorda International Airport, Kyzylorda. Working hours: Mon, Wed, Fri and Sat, 07:00-15:00; Tue, Thu. 05:00-15:00, lunch break 12:00-13:00. Reception of mail: no later than 1.5 hours before departure. Mail delivery: One hour after arrival. The recipient must present original ID.

Pavlodar, 1 Aviagorodok, floor 2, Pavlodar International Airport, Pavlodar. Tel: +7 (718) 270 47 57. Business hours: in accordance with flight departures.  Reception of mail: at least 1.5 hours before flight departure. Mail delivery: One hour after arrival. Recipient must present original ID.

Semey, FlyArystan office, floor 2, Domestic Departures Hall, Semey International Airport, Semey. Reception of mail: no later than 2 hours before departure. Mail delivery: one hour after arrival. Recipient must bring original ID.

Taraz, 4/12 Aeroportovskaya st., Main Terminal, floor 2, Air Astana ticket office, Aulie-Ata International Airport, Taraz. Tel: 8 702 702 20 51 Business hours: Mon: 06:30-08:00, Fri: 20:30-22:00, Sat: 06:30-08:00 Reception of mail: 2 hours before departure. Mail delivery: 1.5 hours after arrival. Recipient must bring original ID.

Turkestan, 1st floor, Airport Terminal, FlyArystan office, Turkestan International Airport, Turkestan. Tel.: +7 (771) 771 01 80, +7 (702)702 19 66. Working hours: Monday 9:00-20:00; Tuesday 17:00-20:00; Wednesday 9:00-20:00; Thursday 17:00-20:00; Friday 09:00-13:00; Saturday 17:00-20:00; Sunday 09:00-13:00. Mail delivery: one hour after arrival. The recipient must present original ID.

Oral, 2nd floor, office 2, Air Astana ground service (if there are no representatives of the ground service, you can go to the sales office in the next room for registration / delivery of business mail), Terekti District, Podstepnoe Village, Oral International Airport, Oral. Tel: +7 (711) 293 97 90. Working hours: according to flight departure time. Recipient must present original ID.

Shymkent, Air Astana office, Shymkent International Airport, Abay district, Shymkent. Tel.: +7 (725) 245 50 31, +7 (725) 245 50 54. Working hours according to flight departures. Opening hours should be clarified by tel. 87252455054 / 87252455128 / 87252455030, int.num. 1146. Reception of mail: at least 2 hours before departure. Mail delivery: One hour after arrival. You must have your ID and invoice (printout or photo). Recipient must bring original ID.

Bishkek, 62 Tynystanov st., Avia Travel Club, Bishkek. Tel: +996 (312) 301 689, mobile: +996 (550) 302 200 Working hours: Mon-Fri 9:00-18:00. Reception of mail: no later than 6 hours before flight. Delivery of mail: the day after arrival. Recipient must present original ID.

Moscow, Air Astana Ticket Office No. 56, Terminal 1, floor 1 (entrance to Terminal 2), Airport Ticket Office, Domodedovo International Airport, Moscow. Tel: +7 (495) 363-50-40; Working hours: Mon 08.00-24.00; Tue 08.00-24.00; Wed 08.00-24.00; Thu 08.00-13.00; Fri 13.00-24.00; Sat 08.00-13.00; Sun 13.00-24.00. Break: 17:00-18:00. E-mail: dme.ato@airastana.com. Recipient must bring original ID.

Saint Petersburg, Address: 41 Pulkovskoe shosse, Pulkovo International Airport, Saint Petersburg, Russia. For contact information: +7 981 846 25 44; +7 981 820 35 18. Working hours: according to flight departures.  Reception of mail: no later than three hours before flight departure. Mail delivery: half an hour after flight departure, within one hour. The service is also available for corporate customers.

Applications are accepted at mymail@airastana.com. Information phone number: +7 (727) 270 30 53, +7 (727) 356 09 50.

You can calculate the cost of shipment on the website.