MyEmptySeat (adjacent seats blocking) service

MyEmptySeat is a service that allows you to block adjacent seats so you can enjoy extra comfort and additional space nearby.

We will make every effort to fulfil your offer; however, MyEmptySeat cannot be guaranteed, as seats may be required for operational, safety or any other purposes, even after boarding.

This service allows you to keep neighbouring passenger seats unoccupied. All other services are provided according to the fare of the originally purchased ticket. Lounge access, additional meals, amenity kits, carry-on baggage, checked baggage, and similar services are not included.

Passengers must have confirmed and issued Air Astana economy class tickets. The ticket number must begin with 465. Certain ticket types are not eligible for the program, including:

- Nomad Club Award and Prize tickets

- Award Winners

- Airline Personnel

You must provide your credit card information when you make your offer. Your card will only be charged with the amount you specified in the offer once you have received a confirmation email from Air Astana. If you are not selected, your credit card will not be charged.

In the event of an aircraft change, we will make every effort to seat you while preserving the blocked MyEmptySeat seats. If this is not possible, you will receive a refund email, and the amount will be automatically returned to your card.

No. In this case, an automatic refund will be issued. If you wish to obtain the service on the new flight, you will need to submit a new offer as usual.

If we are unable to fulfil your offer, the charged amount will be automatically refunded to the same card.

If you do not receive a refund email within two hours after departure, you may contact the airline to request a refund.

No. Blocked seats may not be used to place carry-on baggage, musical instruments, pet carriers, infants, or any other items.

This depends on the aircraft configuration and the number of passengers in the booking. For example, on an A321LR with one passenger in the booking, you may block up to two adjacent seats; with two passengers, only one adjacent seat. Exact availability is shown during the MyEmptySeat booking process.

Passengers who book tickets online via www.airastana.com may receive a pre-departure email sent to the email address provided during booking. If more than one passenger is included in the booking, the email address owner will receive separate emails for each passenger. Pre-departure emails are sent only to passengers booked on eligible flights and dates, subject to seat availability.

No. Not all flights operated by Air Astana participate in the MyEmptySeat program. For example, the service is not available on domestic and charter flights.

Each flight in your booking may participate individually or together. You must select the flights on which you wish to block seats. Some flights may be unavailable depending on demand and other airline rules.

No. This program applies only to flights operated by Air Astana.

Prices for MyEmptySeat vary by flight. To check pricing, if the service is available for your upcoming flight, please follow the link in the invitation email or enter your booking reference and last name.

Yes. Offers can be cancelled if cancellation is made before check-in closes and the offer has not yet been accepted. Offers can be cancelled via the link in the pre-departure email or through the website.

After submitting an offer, you will receive an email from Air Astana before departure informing you whether your offer was successful.
If successful, your credit card will be charged. If not successful, no funds will be charged.

You must cancel your current offer before the offer submission deadline (check-in closure). You will receive an email confirming the cancellation. Only after that can you submit a new offer using a different credit card.

If your offer is accepted but payment fails due to insufficient funds or other card issues, you will receive an email with a link to enter new card details.

No. If your offer was unsuccessful, you cannot submit another offer for the same flight and date.

If you placed offers for both services, acceptance of one offer will automatically result in the other offer being declined.

No. Payment using Nomad Club points is not available for this service.