Online Check-In

  • For which flights can I check in online?

    Online check-in (with the option to print a boarding pass) is open for the following routes:

    • Within Kazakhstan;
    • From Kazakhstan to Istanbul (IST), Batumi (BUS), Bishkek (FRU), Tbilisi (TBS), Antalya (AYT) (except КС595, КС597), Bodrum (BJV) (except КС559, КС567), Male (MLE), Podgorica (TGD), Tashkent (TAS), Baku (GYD), Dushanbe (DYU); 
    • from Heraklion (HER), Amsterdam (AMS), Delhi (DEL), Dubai (DXB), Baku (GYD), Frankfurt (FRA), London (LHR), Bishkek (FRU), Istanbul (IST), Tbilisi (TBS), Batumi (BUS) to Kazakhstan.

    Online check-in without the option to print a boarding pass is open for the following international routes:

    - from Kazakhstan to Heraklion (HER), Amsterdam (AMS), Frankfurt (FRA), London (LHR) (without possibility to change seat online), Bangkok (BKK), Phuket (HKT), Dubai (DXB), Delhi (DEL), Beijing (PEK), Chengdu (TFU);

    - from Seoul (ICN), Male (MLE), Bodrum (BJV) (except КС560, КС568), Antalya (AYT) (except КС596, КС598), Tashkent (TAS), Bangkok (BKK), Phuket (HKT), Beijing (PEK), Chengdu (TFU) to Kazakhstan.

     

    Online check-in is fully closed for the following charter flights and to/from SSH:

    KC595/596 Almaty – Antalya – Almaty,

    KC559/560 Almaty – Bodrum – Almaty,

    KC597/598 Astana – Antalya – Astana,

    KC567/568 Astana – Bodrum – Astana.

    Kazakhstan – Sharm-el-Sheikh – Kazakhstan

     

    Mobile check-in is open for the following routes:

    From Astana, Almaty, Ust-Kamenogorsk, Kyzylorda, Shymkent, Aktobe, Aktau, Atyrau, Uralsk to other cities of Kazakhstan;

    From Tbilisi, Bishkek, Istanbul, Dubai, Amsterdam, Frankfurt, London to Kazakhstan;

    From Almaty to Batumi, Bishkek, Istanbul, Male, Tashkent, Tbilisi, Podgorica, Dushanbe, and Baku.

  • How long does it take to check in online?

    Online check-in opens 36 hours before departure and ends 60 minutes prior to departure.

  • How early can I check in my baggage?

    You can drop off your baggage while check-in is open. The check-in deadline is 40 minutes before departure and at some international airports it is 60 minutes before schedule departure. Airports have special counters for passengers who have already checked in online and only want to check their luggage. You can also use any Air Astana check-in desk.

     

     

     

  • I need help checking in online. Who can help me?

    1. It is necessary to make sure that the data entered on the site is correct.
    2. Probably your airport does not have an online check-in option. 
    3. You are trying to check in an unaccompanied child or passenger on a stretcher or have paid for an extra seat.


    If you were unable to check in online, please do so at the airport check-in desks. Some airports (currently Almaty and Astana airports) have a self-check-in kiosk you can use in the terminal. 

  • Do I have to check in twice on connecting flights?

    You'll get all boarding passes at once when you fly with Air Astana flights. For some flights, there might be restrictions on the issuance of boarding passes, but check-in itself is available.

  • I want to check in my baggage online. Is it possible?

    You can specify the number of extra baggage spaces you want to buy online. 

  • My child is flying alone. Can I check in her/him online?

    No, unaccompanied children must arrive at the airport to check in before departure.
    Also, the web check-in is not available for:

    • passengers with an extra seat;
    • passengers on a stretcher.
  • I couldn't print my boarding pass when I checked in online.

    For the following passenger categories, check-in is also available online, but boarding passes cannot be printed out and must be collected at the airport:

    • passengers with infants and children;
    • passengers with youth fare tickets;
    • passengers with senior fare tickets;
    • passengers who have agreed with the airline's fraud prevention procedures;
    • and for all passengers who have a special service request in their bookings.

    For some international flights, this feature is still limited.

  • How do I cancel my online check-in?

    You can cancel the online check in on Air Astana’s official website www.airastana.com. On the home page, you need to open the tab “Book and manage” – “Online check-In”. You can also use the direct link below: Online Check-In.

    If you do not use your flight, online check in will be cancelled automatically after departure of the aircraft.

  • When does online check-in start?

    Online check-in is available as early as 36 hours and up to 1 hour before the scheduled departure time.

  • How much does the online check-in service cost?

    Seat selection in the cabin is free except for the MySEAT special seat selection service.