Claim missing points

  • How can I claim missing points?

    You can recover uncredited points yourself in your personal account on the airastana.com website – Nomad Club – Account – Recover Uncredited Points, or by following the link.

    • Ticket numbers should be entered together without spaces or dashes.
    • When recovering points, the ticket number must be entered together: 4651234567890 (it should be 13 characters in total), you do not need to enter the coupon number indicated on the boarding pass 01, 02, for example 465123456789001.
    • The flight number must be entered with the airline code in Latin letters (for example, KC981).

    If corrections were made to the ticket, such as a passenger name correction at the airport or a forced rebooking due to a delay or cancellation of the flight, the ticket number may have been changed. In such cases, you can contact sales offices or the call center to clarify the ticket number.

    If you were unable to recover the points yourself due to a website error, you can contact the Nomad Club department via the link, attaching a screenshot of the error.

    Allow us to also inform you that for your convenience, we ask you to provide your member number during booking or at check-in for the flight. This way, if the booking class is appropriate, the points will be automatically credited to your account.

  • Why points are not accrued automatically?

    To have points automatically credited to your account, you need to provide your member (card) number when booking a ticket on the official Air Astana website by checking the box "Has a loyalty program member number" and entering your member (card) number.

    If you forgot to enter your member number when booking a ticket on the website or booked tickets on third-party websites or through travel agencies, you can add your member number to the booking before the flight through our call centers, sales offices, at the check-in counter, or at the point of purchase.

    If you have already completed your flight, you can recover the points yourself on the airastana.com website – Nomad Club – Account – Recover Uncredited Points, or by following the link.

  • How can I claim points for the last 12 months?

    To get a list of tickets for the last 12 months, you need to send a request to the Nomad Club department using the link and attach passport.

    You will be sent a list of tickets indicating the ticket number, flight number, date and direction of the flight in Excel format.

    You can claim missing points in your profile on our website: airastana.com - Nomad Club - Account – Claim missing points, or by clicking on the link.

     

  • Why did my points expire?

    The validity of award points is 36 months from the date of the flight or from the date of the transaction in the case of bonus points earned from the partners.

     

    Unused points will be canceled automatically from the member's account upon expiration.