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Why points are not accrued automatically?

To have points automatically credited to your account, you need to provide your member (card) number when booking a ticket on the official Air Astana website by checking the box "Has a loyalty program member number" and entering your member (card) number.

If you forgot to enter your member number when booking a ticket on the website or booked tickets on third-party websites or through travel agencies, you can add your member number to the booking before the flight through our call centers, sales offices, at the check-in counter, or at the point of purchase.

If you have already completed your flight, you can recover the points yourself on the airastana.com website – Nomad Club – Account – Recover Uncredited Points, or by following the link.

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