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Help centre

For example: Baggage , Check-in

I have not received my ticket via e-mail. Why?

If the payment was successful, but the tickets still need to be delivered to the post office, please check your spam folder in your mailbox. If there are no tickets in this folder, you can ask the sales office, Live Chat or Call Centre to duplicate the mailing of tickets.  

Information and Booking Centre (Call Centre):

  • Tel. in Astana: + 7 (717) 258 44 77
  • Tel. in Almaty: + 7 (727) 244 44 77
  • WhatsApp consultant:  +7 702 702 00 74      
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