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How to correct passenger name on a ticket?

Passengers with misspelled first or last names are not allowed on the flights of Air Astana.

Passenger’s first and last name on the ticket should be written in Latin letters according to the passport or identity document, with the last name coming first, for example, ABDRAKHMANOV / SERIK MR.

In case of a misspelling of the first or last name or incorrect order ( the first name must be written after the last name) passengers should contact the place of ticket purchase. 

If you purchased your ticket online or via Air Astana mobile application, or if the agency where you purchased the ticket has closed down or is temporarily not operating, you must fill out this web form, attaching a scanned copy of your confirmation document.

Applications for correction of the first or last name from passengers are accepted by 24 hours before departure.

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