If you discover that your baggage is damaged when you collect it at the airport, please contact the Lost & Found department immediately. Our staff will document the damage to your baggage and assist you in filing a claim for baggage damages.
You should take photographs of the damaged baggage and submit them with the form on this page, along with the following required documents:
- A written claim specifying the extent of baggage damage
- A baggage tag
- A valid identity document
- The Property Irregularity Report (PIR)
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