The process of tracing delayed baggage is typically conducted within 21 days from the date that a passenger submits an application. If, after this 21-day period, the baggage is still not located, passengers have the option to file a written claim with the carrier. You can submit a claim for reimbursement of any expenses related to baggage loss on this page.
To process your claim, please ensure you attach the following scanned documents:
- A baggage tag
- The Property Irregularity Report (PIR)
- A valid identity document
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