Lost or Delayed Baggage

If you do not locate your baggage on the carousel in the arrivals area, it is essential that you go immediately to the baggage tracing department, Lost & Found, before you leave the arrivals area. The Lost & Found staff will help you fill in the required form to report it. To monitor the status of your delayed baggage you can click on this link to check its progress.

For any inquiries related to the tracing of your delayed baggage, please call the telephone number specified in the Property Irregularity Report (PIR).

Alternatively, you can contact the Air Astana Lost & Found department, which operates 24/7, using the telephone numbers or email addresses provided below.