Air Astana Market online store

  • What's on sale at market.airastana.com?

    The Air Astana Market online store sells branded Air Astana products, including model airplanes, souvenirs, exclusive clothing and many more items.

  • How do I pay to the order?

    The order can be paid by bank card at the time of registration on the site.

  • How to get a paid order?

    The paid order can be picked up at the airline's city sales offices in Almaty and Astana:

    • 14B Kunayev str. (TSE CTO2), 1st floor, office 26, Nursaya-1 Residential Complex, Astana (left bank);
    • 19 Al-Farabi ave., Pavilion 2B, Nurly Tau Business Center, Almaty.

  • Can I cancel my order?

    You can cancel your order at any time before you receive the goods and within 14 days after you receive the goods, excluding the day of purchase. To request a return, please contact us at MyShop@airastana.com.

  • Can someone else get the order instead of me?

    The order can only be transferred to the buyer.

  • What should I do if the products in my order turn out to be damaged?

    In case of visible mechanical damage, you need to open the parcel in the courier's presence and draw a damage report. In other circumstances, please contact us by e-mail - MyShop@airastana.com within 3 (three) working days after you receive your goods.

  • Can I get a fiscal receipt for my purchase?

    In the realization of goods, works, and services to individuals, payments for which are made with electronic money or by electronic means of payment (including the use of payment cards), an invoice is not required. But on request, we will be able to provide an invoice and a waybill.