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MySEAT Terms & Conditions

  • Chargeable seat MySEAT is only available on flights operated by Air Astana.
  • Reservation of 1st, 2nd, and emergency exit row seats (except 41st row) in Economy Class are not available on flights Almaty - London - Almaty and Astana - Frankfurt - Astana when Economy Sleeper is offered. 
  • Unaccompanied Minors cannot book chargeable seats. 
  • Nomad Club Diamond and Gold Members can reserve chargeable and any regular seats for free.
  • MySEAT cannot be purchased by Ticket Discount Certificate or Nomad club points but can be redeemed against Gift Card in own Air Astana ticketing offices across Kazakhstan. 
  • After purchase, the MySEAT can be rebooked for free to another date or changed to another available paid seat, as long as the route is not changed. The MySEAT is non-refundable. Route changes or refunds are not allowed, even if there are no available seats when voluntarily changed.
  • MySEAT can be changed for operational, safety or security reasons, even after the boarding. Air Astana will endeavor to seat you in a suitable alternative seat. Our crew will look for row with the same characteristic as has been booked before. 
  • MySEAT is not transferable to any other passengers.
  • Passengers travelling with animals cannot be seated on the 1st and Emergence exit rows.
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