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For example: Baggage , Check-in

I can't find my ticket by passenger name and Booking number. Why?

There can be several reasons:

  • You entered an incorrect booking number or passenger's last name. Compare these data with those on the itinerary receipt. You will find it in your confirmation email;  
  • When buying a ticket online, you may have entered your first name instead of your last name (these boxes are often confusing), and now to go to "Manage booking" try to enter your first name instead of your last name;
  • You are looking for a ticket for a completed flight. To get information about archived Bookings, email us in the chat on the website or contact the call center.

Air Astana Booking and Information Center Almaty: + 7 (727) 244 44 77г. Nur-Sultan: + 7 (717) 258 44 77 Mobile: + 7 702 702 44 77 WhatsApp consultant +7 702 702 01 48, working hours: Mon-Sun, 08:00 - 00:00

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