After the payment, the service is not subject to change or cancellation except through the fault of the airline. Refunds for the service are made in the following cases:
- the cancellation of the flight through the fault of the Company;
- flight schedule change through the fault of the airline.
For refunds, please contact the place of a service purchase. Exceptions are the service registration cases from travel agencies located outside the territory of the Republic of Kazakhstan. In this case, refunds are made upon request. The airline does not provide refunds at the airport or on board. If a passenger fails to show up at the designated time and place, the Meet & Greet Service is non-refundable.